Kevin Johnson
Irvine,CA
Summary
In essence, I'm a stalwart, reliable, and professional candidate with excellent interpersonal skills and an efficient work ethic that has a reputation for solving issues and producing lasting contributions to my organization(s).
I possess a variety of skills and have a very strong customer service background which has translated into positive repeat interactions with all prospective and actual clientele.
Overview
8
8
years of professional experience
Work History
Project Manager
James David Custom Homes
Irvine
07.2020 - 09.2020
- Developed and initiated projects, including managing costs, schedule and performance.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Organized and optimized daily operations of construction sub-trades in custom home builds with consistent on-time delivery.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Customer Care Representative/Assistant Construction Manager
Lennar Homes
Irvine
04.2018 - 07.2020
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
- Guided and directed third-party inspectors through project construction, commissioning and closeout.
- Read plans and blueprints and communicated to workers.
- Evaluated incoming materials for quality and amounts ordered.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
- Assisted Construction Manager in operations of (3-Story Detached Condo) "Encore" & "Obsidian" Projects
- Completed 70+ New Home Orientations
- Engaged and completed over 820+ Service Claims with an overall customer satisfaction rating of 4.8/5.0.
- Completed multiple mold remediation and remodel projects including interior and exterior excavation, air quality testing/performance, and handled customer expectations.
- Built long-term, loyal customer relations by providing top-notch service within ten days of receiving service orders.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Handyman
Self-Employed
Newport Beach
01.2016 - 04.2018
- Maintained a client load of 15+ for the years of 2016-2018
- Provided a variety of services to resolve any issue regarding residential construction
- Most services involved installation of plumbing and electrical fixtures within my skill set and liability.
- Built lasting customer relations with a variety of clients which has turned into repeat business.
Shift Manager
Crown Hardware
Newport Beach
08.2012 - 04.2018
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backup up other customer service managers.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Trained staff on operating procedures and company services.
- Fostered an environment which encouraged continual process improvements.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
Associate of Science - Construction Management
Orange Coast College
Costa Mesa, CA08.2021
Skills
- OSHA 30 Certified
- Proficient in BuildPro, SafetyPro, and Salesforce Software
- Proficient in Microsoft Excel, Word, Outlook, and Teams
- Proficient in SWPPP Guidelines/Regulations
- Effective and relevant knowledge about common codes pertaining to Title 24
- Ability to read and interpret residential blueprints
- Capable knowledge of scheduling, operating, and maintaining a residential construction job site from Trench to Close of Escrow
- Capable ability and knowledge to perform most essential rough and finish residential trade work
- Works well independently
- Self-Motivated
- Dependable and Reliable
Timeline
Project Manager
James David Custom Homes
07.2020 - 09.2020
Customer Care Representative/Assistant Construction Manager
Lennar Homes
04.2018 - 07.2020
Handyman
Self-Employed
01.2016 - 04.2018
Shift Manager
Crown Hardware
08.2012 - 04.2018
Associate of Science - Construction Management
Orange Coast College
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