Kevin Johnson
Franklinville
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Principal Field Engineer
Cubic Transportation Systems
San Diego
07.2022 - Current
- Performed testing to determine functionality or optimization.
- Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components.
- Performed on-site installation, maintenance, and repair of company equipment.
- Built relationships with vendors to ensure timely delivery of necessary equipment or services.
- Adapted to rapidly changing environments and project requirements with flexibility.
- Negotiated with clients and contractors to define project scope and deliverables.
- Communicated with clients and coworkers about analysis results.
- Provided technical support and training to clients and team members.
- Assisted with development of training manuals for professionals.
- Provided training to staff members on how to use new systems or troubleshoot existing ones.
- Conducted quality assurance checks to maintain the high quality of workmanship.
- Advised customers on use of products or services.
- Installed and configured network hardware, software, and cabling for customers.
- Identified areas for improvement in existing processes or procedures related to field engineering operations.
- Troubleshooted customer networking issues with remote access tools.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Field Application Engineer
Cubic Transportation Systems
San Diego
11.2019 - 07.2022
- Managed quality control and maintained high level of customer satisfaction.
- Communicated with distributors to acquire necessary equipment for projects.
- Diagnosed problems using test equipment such as multimeters, OTDRs, and various test equipment.
- Utilized hand tools to properly splice cables.
- Installed new components or replaced defective parts to restore functionality.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Traffic Signal Technician
City of Greensboro
Greensboro
12.2004 - 11.2019
- Prepared work orders for repair, maintenance, or changes in traffic systems.
- Computed time settings for traffic lights and speed restrictions for different classifications of areas.
- Troubleshot malfunctioning traffic signals using specialized diagnostic tools such as multi-meters and oscilloscopes.
- Installed new traffic signals on existing poles or constructed new poles for the installation of signals.
- Coordinated with utility companies when installing new poles or replacing existing ones due to damage or age.
- Repaired faulty connections between individual intersection components like detectors, switches, relays.
- Conducted field tests at various sites to determine the best type of traffic signal system needed for a particular location.
- Managed inventory levels for all parts used in repairing and maintaining traffic signals.
- Attended seminars and conferences related to changes in technology used for operating modern day signals systems.
- Programmed signal controllers with timing plans for specific intersections according to local regulations.
- Performed preventative maintenance on traffic signal systems to ensure safe operations.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
- Responded promptly to emergency calls regarding malfunctioning intersections or accidents involving traffic signals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
Education
Master of Arts - Counseling/Psychology
Brookhaven College
Greensboro, NC05-2011
Bachelor of Arts - Adult Learning And Education/Theology
Brookhaven College
Greensboro, NC05-2010
Skills
- Fiber-optic professional
- IMSA Senior Traffic Signal Field Technician, Level 3
- World Championship of Public Speaking finalist
- Adept problem-solving capabilities
- IMSA Traffic Signal Inspector
- Network troubleshooting
- Equipment maintenance
- Quality assurance
- Technical support
- System installation
- Project management
- Training development
- Documentation skills
- Customer support
- Interpersonal skills
- Software programming
Accomplishments
- I achieved the CUBIC Lion award for exceeding expectations and working as a strong leader as a Field Application Engineer.
- I'm highly experienced, award winning speaker. I've conducted numerous seminars on how to be an effective communicator.
Timeline
Principal Field Engineer
Cubic Transportation Systems
07.2022 - Current
Field Application Engineer
Cubic Transportation Systems
11.2019 - 07.2022
Traffic Signal Technician
City of Greensboro
12.2004 - 11.2019
Master of Arts - Counseling/Psychology
Brookhaven College
Bachelor of Arts - Adult Learning And Education/Theology
Brookhaven College
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