Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
DeliveryDriver

Kevin Johnson Jr.

Wilson,NC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Team Leader

FedEx Express
11.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Assisted in recruitment to build team of top performers.
  • Setup operation by preparing proper labels were provided for team members to complete their job efficiently and accurately.
  • Manage work hours by having team members assist with making sure compliance is meet during downtime.

DOT Swing Courier

FedEx Express
09.2021 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Delivery Driver

First Choice
09.2019 - 09.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Painter

Edward’s Craine
12.2017 - 08.2019
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Consistently met safety regulations while working on-site at both residential and commercial properties.
  • Improved customer relations through strong communication skills and attention to detail in all projects.

Lead Food Server

Parker’s
06.2011 - 11.2017
  • Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
  • Mentored junior servers on upselling techniques that contributed to increased average ticket sales per table served.
  • Assisted management with employee performance evaluations and provided constructive feedback for improvement opportunities.
  • Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.

Education

High School Diploma -

James Hunt High School
Wilson, NC
06.2015

Skills

Verbal and written communication skills
Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals
Typing speed of 45 WPM
Strategic thinking
Ability to lift up to 100 lbs
Operations management
Expertise in Word, Excel and database software
Excellent communication skill to maintain good relations with customers and co-workers
Ability to handle multiple tasks and work in a team environment

More than three years of professional experience in sort management

Comprehensive knowledge of the methods and techniques of leadership

Flexible and has the ability to handle multiple tasks

Physically fit and has the ability to stand up to eight hours per shift

Customer oriented with good communication and interpersonal skills

Accomplishments

Completion of FedEx Advance Into Management Training.

Software

Microsoft Word

Microsoft Excel

Timeline

Team Leader

FedEx Express
11.2021 - Current

DOT Swing Courier

FedEx Express
09.2021 - Current

Delivery Driver

First Choice
09.2019 - 09.2021

Painter

Edward’s Craine
12.2017 - 08.2019

Lead Food Server

Parker’s
06.2011 - 11.2017

High School Diploma -

James Hunt High School

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Kevin Johnson Jr.