Kevin (Sebbe) Jones
Chesterton,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Sales and Marketing Supervisor / Trainer
American Frozen Foods
04.2018 - 05.2021
- Improved team productivity by providing ongoing training and coaching sessions for sales representatives.
- Maximized cross-selling opportunities by collaborating closely with other departmental teams within the organization.
- Cultivated a positive team culture that encouraged collaboration, open communication, and shared success in achieving sales goals.
- Managed a diverse portfolio of clients, ensuring customized solutions that met their unique needs and preferences.
- Recruited top-performing talent to build a high-functioning team focused on achieving aggressive sales targets.
Account Protection Supervisor – Enhanced Fraud Detection
Alliance Data Systems
01.2016 - 01.2018
- Responsible for the creation and overall function, purpose, and work flow of the Enhanced Fraud Detection team in addition to the reorganization of the department’s Detection team for greater efficiency
- Assess the current offerings and collaborate with the Analyst team to make improvements on the existing reports and workflow
- Improve partnership opportunities with the other areas of the Account Protection team and Compliance department to best optimize our resources in order to improve our internal offering to existing and new vendors to make the platform more attractive to potential customers
- Develop training for our internal team members.
Account Protection Supervisor – Triage
Alliance Data Systems
01.2013 - 01.2016
- Leader responsible for reorganizing, executing and motivating 40+ members of the team, which included employees who were often new to fraud prevention
- Partner with fellow Account Protection leadership and Compliance teams to create training material and standard operating procedures, creating best practices and industry standards.
Senior Manager of Risk Management
2checkout
01.2010 - 01.2012
- Risk Department Manager responsible for the compliance standards of underwriting new and existing 2Checkout sellers, transaction review for fraud activity, and seller review with loss prevention methodology
- Lead underwriting team to create automatic sign up for sellers with minimal risk to the business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Payments Fraud Detection Manager
2checkout
01.2007 - 01.2010
- Fraud Manager responsible for oversight of fraud detection program; improving overall rates and customer satisfaction, while reducing chargebacks and the costs associated with bad debt
- Recognized for lead role in reducing 2Checkout’s chargeback rate from over 1% to less than 35 basis points for very high-risk sellers.
Various Roles
2Checkout
01.2004 - 01.2007
- 2Checkout’s fraud guru, wearing many hats as the young company’s go-to person for Risk and Customer/Seller related and escalated issues
- Partnered with CEO to build the fraud department from the ground up.
Skills
- Process Implementation
- Conflict Resolution
- Public Speaking
- Methodology Implementation
- Verbal and Written Abilities
- Materials preparation
- Data Management
- Rapport and relationship building
- Team Leadership
- Staff Development
- Sales Quota Achievement
- Teamwork and Collaboration
Success beliefs
- Engaged and appreciated people drive success
- People don’t buy what you do; they buy why you do it. And what you do simply proves what you believe
- Live your best life!
Professional development and awards
- People to People Award, Alliance Data Systems, 2017, Manager nominated, leader awarded for leadership and people skills
- Employee of the Year Award, 2Checkout, 2005, Nominated by peers, awarded by executive team to that employee who goes above and beyond and exemplifies the company values
- Merchant Risk Council - Speaker, Repeat speaker at MRC, ranging from chargebacks, emerging fraud attacks & schemes, and fraud team logistics & best practices
References
- Theo Shaughnessy, Former Director of Sales & Marketing at American Frozen Foods 207-632-5200
- Ori Eisen, Entrepreneur, Founder and CEO of Trusona 602-206-6052
- Justin Levitte, VP, Payment Facilitator Business Dev., TSYS, 480.262.1480
- Alan Homewood, Entrepreneur, Founder, Former CEO, 2Checkout.com, 614.332.6186
Areas Of Excellence
- Customer Relations
- Risk Management SME
- Relationship Management
- Organizational Leadership
Timeline
Sales and Marketing Supervisor / Trainer
American Frozen Foods
04.2018 - 05.2021
Account Protection Supervisor – Enhanced Fraud Detection
Alliance Data Systems
01.2016 - 01.2018
Account Protection Supervisor – Triage
Alliance Data Systems
01.2013 - 01.2016
Senior Manager of Risk Management
2checkout
01.2010 - 01.2012
Payments Fraud Detection Manager
2checkout
01.2007 - 01.2010
Various Roles
2Checkout
01.2004 - 01.2007
Similar Profiles
Ishika DhekekarIshika Dhekekar
Business Development Executive at Froasia Foods Manufacturer Of Frozen FoodsBusiness Development Executive at Froasia Foods Manufacturer Of Frozen Foods
Shankar BaralShankar Baral
Process Operator at Oxford Frozen FoodsProcess Operator at Oxford Frozen Foods
Chyno Jeuz KangChyno Jeuz Kang
Branch Supervisor at KaBelen's Egg and Frozen Foods DealerBranch Supervisor at KaBelen's Egg and Frozen Foods Dealer
Jenna SiqueiraJenna Siqueira
Sr. Director, Account Management at EpsilonSr. Director, Account Management at Epsilon
Jori HigdonJori Higdon
Lifeguard at CedarS CampsLifeguard at CedarS Camps