KEVIN JOSEPH
Boynton,Florida
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
United K-9 Special Patrol
2018.03 - 2022.12
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Solicited customer feedback to identify and improve on areas of weakness.
Customer Service Manager
Asurion Call Center
2013.02 - 2018.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
Education
Bachelor of Arts - Animation And Special Effects
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FLSkills
- Operations Management
- Schedule Development
- Business Development
- Staff Management
- Strategic Planning
- Complex Problem-Solving
- Staff Discipline
- Policy Enforcement
- Training and Mentoring
- Data Analytics
- Expectation Setting
- Goal-Oriented
- Decision Making
- Conflict Resolution
- Staff Development
- Delegation Skills
- Ethical Conduct
- Critical Thinking
- Customer Service
- Team Building
- Time Management
- Leadership Abilities
- Active Listening
- Problem Solving
- Quality Control
- Effective Communication
- Task Prioritization
- Organizational Skills
- Industry Knowledge
Timeline
Supervisor
United K-9 Special Patrol
2018.03 - 2022.12
Customer Service Manager
Asurion Call Center
2013.02 - 2018.01
Bachelor of Arts - Animation And Special Effects
The Art Institute of Fort Lauderdale Inc
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