Kevin Joy
F&B Management
Tilton,NH
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
23
23
years of professional experience
Work History
Bartender
IHG-Holiday Inn Downtown Disney
Lake Buena Vista, FL
04.2011 - Current
- Created new drinks that were used to replace outdated drink menus
- Helped Sales team create unique banquet setups for weddings, conferences and functions
- Set up bar for operation, obtained cash bank and stocked the service bar.
- Interacted positively with customers while promoting hotel facilities and services.
Bartender
Hilton Orlando Bonnet Creek
Kissimmee, FL
12.2010 - 05.2012
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selection.
- Maintained a consistent, regular attendance record.
- Completed regular bar inventories and daily requisition sheets as requested.
General Manager
Tilted Kilt-Orlando University
Orlando, FL
06.2009 - 10.2010
- Carefully interviewed, selected, trained and supervised staff of 60 employees.
- Obtained proper permits and licensing needed to open new restaurant with full beverage service.
- Prepared for and executed new menu implementations through franchise.
- Oversaw all personnel to maintain adequate staffing and minimize overtime.
- Skillfully interacted with external vendors to obtain the best quality in pricing, product and advertising.
- Developed a restaurant franchise in a new market by adhering to strict franchise requirements, owner expectations and local regulations.
- Promoted the business through participation in and sponsorship of community events.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Bar Manager
Mulligans Pub
Celebration, FL
04.2006 - 05.2009
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Prepared for and executed new menu implementations.
Bar Manager
Whales Tale Restaurant & Pub
Hampton Beach, NH
04.2003 - 09.2004
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Box Office Supervisor
Hampton Beach Casino Ballroom
Hampton Beach, NH
05.2001 - 10.2005
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Answered customer questions about ticket availability, venue information and policies
- worked together with production staff to setup concert hall and beverage operations for performances
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep operations running smoothly.
- Received and unloaded incoming shipments.
- Consistently monitored guest consumption of alcohol and appropriately intervened as needed
Education
Bachelor of Arts - Sports Management
Stetson University
Deland, FL2002
Skills
- Inventory control and record keeping
- Staff scheduling
- Business operations expertise
- Service-oriented
- Exceptional customer service
- Certificate in Alcohol Service
- Inventory management
- Thrives under pressure
Timeline
Bartender
IHG-Holiday Inn Downtown Disney
04.2011 - Current
Bartender
Hilton Orlando Bonnet Creek
12.2010 - 05.2012
General Manager
Tilted Kilt-Orlando University
06.2009 - 10.2010
Bar Manager
Mulligans Pub
04.2006 - 05.2009
Bar Manager
Whales Tale Restaurant & Pub
04.2003 - 09.2004
Box Office Supervisor
Hampton Beach Casino Ballroom
05.2001 - 10.2005
Bachelor of Arts - Sports Management
Stetson University
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