Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Kai-Chieh Liang

Riverside,CA

Summary

Customer-focused problem solver with logistics and assembly experience, aiming to provide fast, accurate customer support through deep product knowledge, precise data handling, and strong relationship building.

Overview

8
8
years of professional experience

Work History

Harddrive Support IT Technical Specialist

GoHarddrive
10.2021 - 08.2024
  • Entered and validated high-volume production data daily, ensuring 100% record accuracy for reporting
  • Troubleshot product issues and documented resolutions, cutting repeat defects 15%
  • Communicated status updates across phone, email, and chat with sales and QA to meet SLAs
  • Adapted between lines and priorities, meeting peak output with zero quality escapes

Logistics Coordinator

Trans Knights
01.2017 - 07.2018
  • Managed customer orders end-to-end, coordinated carriers, and provided proactive ETA updates
  • Resolved shipment problems and claims, reducing late deliveries 20% and lost cargo 30%
  • Maintained vendor and customer accounts, pricing, and documentation with on-time accuracy
  • Partnered with sales to recommend shipping options that met customer needs and budgets

Education

Associate of Arts - Music

Riverside City College
Riverside, CA
01.2013

High school -

Martin Luther King High School
Riverside, CA
01.2009

Skills

  • Customer service, phone/email/chat support
  • Order processing, account management, CRM and data entry
  • Product/solution recommendations, pricing and shipping Q&A
  • Tools: MS Office, Google Workspace, CRM/ticketing systems

Languages

English
Native or Bilingual
Mandarin
Native or Bilingual
Taiwanese
Native or Bilingual

Timeline

Harddrive Support IT Technical Specialist

GoHarddrive
10.2021 - 08.2024

Logistics Coordinator

Trans Knights
01.2017 - 07.2018

Associate of Arts - Music

Riverside City College

High school -

Martin Luther King High School
Kevin Kai-Chieh Liang