Customer-focused problem solver with logistics and assembly experience, aiming to provide fast, accurate customer support through deep product knowledge, precise data handling, and strong relationship building.
Overview
8
8
years of professional experience
Work History
Harddrive Support IT Technical Specialist
GoHarddrive
10.2021 - 08.2024
Entered and validated high-volume production data daily, ensuring 100% record accuracy for reporting
Troubleshot product issues and documented resolutions, cutting repeat defects 15%
Communicated status updates across phone, email, and chat with sales and QA to meet SLAs
Adapted between lines and priorities, meeting peak output with zero quality escapes
Logistics Coordinator
Trans Knights
01.2017 - 07.2018
Managed customer orders end-to-end, coordinated carriers, and provided proactive ETA updates
Resolved shipment problems and claims, reducing late deliveries 20% and lost cargo 30%
Maintained vendor and customer accounts, pricing, and documentation with on-time accuracy
Partnered with sales to recommend shipping options that met customer needs and budgets
Education
Associate of Arts - Music
Riverside City College
Riverside, CA
01.2013
High school -
Martin Luther King High School
Riverside, CA
01.2009
Skills
Customer service, phone/email/chat support
Order processing, account management, CRM and data entry
Product/solution recommendations, pricing and shipping Q&A
Tools: MS Office, Google Workspace, CRM/ticketing systems