Kevin Kamau
Charlotte,NC
Summary
IT professional with over 5 years of experience in supporting and engineering cloud and endpoint environments for enterprise, healthcare, and SaaS sectors. Expertise in Microsoft 365, Azure AD / Entra ID, Conditional Access, Privileged Identity Management (PIM), and Intune. Proven ability to convert business and security needs into effective cloud solutions, enhancing system reliability and security posture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Engineer (Contract)
RIO TINTO
Bessemer City, USA
10.2024 - Current
- Supported enterprise identity and access transition activities for integration into Rio Tinto’s global Microsoft environment.
- Documented and analyzed workflows related to Entra ID access models and provisioning standards.
- Facilitated user onboarding for Microsoft 365 and Azure systems, ensuring secure access per corporate policies.
- Collaborated with engineering, compliance, and operations teams to maintain audit-ready identity documentation.
- Assisted with UAT and validation for system changes affecting cloud and endpoint access.
IT Support Analyst
BURN BOOT CAMP
Cornelius, USA
02.2023 - 08.2025
- Administered Microsoft 365 environment across 350+ locations, utilizing Entra ID, Intune, and SharePoint Online.
- Managed identity lifecycle operations, including user provisioning, role assignments, MFA enforcement, and Conditional Access policies.
- Implemented Intune and JAMF Pro for device compliance, security baselines, and mobile device management.
- Led Exchange Online migration initiatives to enhance reliability and security posture.
- Supported cybersecurity initiatives aligned with Zero Trust principles and endpoint protection measures.
- Conducted UAT testing and system validation; authored SOPs for cloud workflows and identity management processes.
Technical Support Analyst
TASKRAY
Westminster, USA
05.2022 - 11.2022
- Gathered requirements and documented defects to support SaaS product improvements.
- Troubleshot customer issues via Salesforce and Zendesk, ensuring accurate resolution and escalation.
- Created dashboards and analytical reports to support customer insights and internal decision-making.
- Participated in UAT cycles and collaborated with Product, Success, and Implementation teams.
Desktop Support Analyst
CREDIBLE
Durham, USA
05.2021 - 05.2022
- Facilitated enterprise support for Active Directory, Azure AD-connected devices, JAMF Pro, and Microsoft 365.
- Supported Windows and macOS endpoints, integrated with cloud identity and MDM platforms.
- Authored over 20 technical documents covering device onboarding, identity access, and security practices.
- Assisted with security awareness training, device audits, and configuration rollouts.
IT Support Analyst
HCL TECHNOLOGIES
Cary, USA
01.2020 - 05.2021
- Administered ServiceNow modules including incident, problem, change, and service catalog.
- Performed audits, upgrades, patching, and validation to maintain system readiness.
- Troubleshot VPN, network, hardware, and SaaS issues and managed Active Directory provisioning and access controls.
Education
MBA - Business Analytics
University of North Carolina At Pembroke
Pembroke, NC09-2026
Bachelor of Science - IT Management
Western Governors University
Salt Lake City, UTIT Foundations, CCENT, CompTIA ITF+
Wake Technical Community College
Raleigh, NCFresher Program -
Service Desk Academy
Cary, NCCable Tech Boot Camp -
Verigent
Raleigh, NCSkills
- Cloud identity and access management
- Conditional and privileged access operations
- Endpoint and device management
- Microsoft 365 administration and security
- Identity lifecycle management
- Cloud security and compliance
- ITIL incident and change management
- Enterprise systems troubleshooting
Certification
• Lean Six Sigma Black Belt in IT
• CompTIA ITF+
• Salesforce Associate Certification
• HIPAA Compliance Certification
• Project Management Essentials Certified
• Zendesk Customer Service Certificate
• Scrum Fundamentals Certified
• ServiceNow IT Leadership Professional Certificate
• CompTIA ITF+
• Salesforce Associate Certification
• HIPAA Compliance Certification
• Project Management Essentials Certified
• Zendesk Customer Service Certificate
• Scrum Fundamentals Certified
• ServiceNow IT Leadership Professional Certificate
Technology Stack
Cloud & Identity: Microsoft Azure, Entra ID (Azure AD), Conditional Access, MFA, Privileged Identity Management (PIM), RBAC, Identity Governance
Endpoint & Device Management: Microsoft Intune (MEM), JAMF Pro, Windows Autopilot, iOS/macOS management, Device Compliance & Configuration Profiles
Microsoft 365: Exchange Online, SharePoint Online, Teams, OneDrive, Security & Compliance Center, Licensing & Tenant Administration
Security & Compliance: Zero Trust concepts, HIPAA-aligned environments, CrowdStrike Falcon, KnowBe4, Symantec VIP
ITSM & Operations: ServiceNow (Incident, Change, Request, Knowledge), Zendesk, Jira
Remote & Support Tools: BeyondTrust, TeamViewer, RDP
Scripting & Automation: PowerShell (administrative scripting, reporting, user management)
Timeline
Operations Engineer (Contract)
RIO TINTO
10.2024 - Current
IT Support Analyst
BURN BOOT CAMP
02.2023 - 08.2025
Technical Support Analyst
TASKRAY
05.2022 - 11.2022
Desktop Support Analyst
CREDIBLE
05.2021 - 05.2022
IT Support Analyst
HCL TECHNOLOGIES
01.2020 - 05.2021
MBA - Business Analytics
University of North Carolina At Pembroke
Bachelor of Science - IT Management
Western Governors University
IT Foundations, CCENT, CompTIA ITF+
Wake Technical Community College
Fresher Program -
Service Desk Academy
Cable Tech Boot Camp -
Verigent