Kevin Karanja
Centennial
Summary
Detail-oriented Computer Systems Analyst adept at evaluating, designing, and implementing computer systems to enhance efficiency and productivity. Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in collaborating with stakeholders to understand business needs and align technology solutions accordingly.
Overview
7
7
years of professional experience
Work History
Application Systems Analyst
VISA
Highlands Ranch
10.2024 - Current
Information Systems Engineer II
CHARLES SCHWAB
Lone Tree
03.2021 - 01.2024
- - Provided first and second-level production support for mission-critical banking systems, ensuring 24/7 availability and minimizing downtime.
- - Gathered and prioritized IT service issues, resolving or escalating problems to management and third-level technicians as necessary.
- - Conducted root cause analysis on incidents and implemented preventive measures to mitigate future occurrences.
- - Monitored system performance using tools like Splunk & ControlM, identifying bottlenecks and recommending optimizations.
- - Participated in on-call rotation to address emergencies and ensure continuous system operations.
- - Implemented automated alerting and notification systems, reducing incident response time by 25% and enhancing team efficiency.
- - Conducted user training on new systems and applications, improving overall technology proficiency among team members.
Associate Information Systems Engineer
Charles Schwab
Lone Tree
05.2019 - 03.2021
- Contributed to resolution processes by assisting senior engineers in system issue analysis and diagnosis.
- Conducted routine system health checks, identifying anomalies and escalating issues to senior team members.
- Maintained organized knowledge base by documenting troubleshooting procedures for future reference.
- Collaborated with cross-functional teams to gather system requirements and specifications.
IT Support Technician
COLORADO TECHNICAL UNIVERSITY
Aurora
11.2018 - 05.2019
- - Diagnosed and resolved technical issues reported by university staff, faculty, and students related to hardware, software, and network systems.
- - Provided first-level technical support via phone, email, and in-person interactions, ensuring a high level of customer satisfaction.
- - Installed, configured, and maintained software applications and operating systems on user devices.
- - Performed hardware maintenance tasks, including troubleshooting and equipment repairs.
- - Assisted with network connectivity issues and ensured users could access shared resources.
- - Maintained records of technical issues, resolutions, and support requests.
- - Conducted user training and created instructional materials to enhance technology proficiency among university members.
Education
Bachelor's Degree - Information Technology
Technical University
Aurora, CO01.2020
Skills
- Technical issue resolution
- Troubleshooting and analysis
- Process optimization
- Cross-functional collaboration
- System migration and upgrades
- Operating systems: Windows, Linux
- Tools: JIRA, Splunk, ServiceNow
Timeline
Application Systems Analyst
VISA
10.2024 - Current
Information Systems Engineer II
CHARLES SCHWAB
03.2021 - 01.2024
Associate Information Systems Engineer
Charles Schwab
05.2019 - 03.2021
IT Support Technician
COLORADO TECHNICAL UNIVERSITY
11.2018 - 05.2019
Bachelor's Degree - Information Technology
Technical University