Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Karlstad

Lewisville,TX

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards seeking position to be part of management team with fast-paced, customer focused company that allows me to use my skills in team building and sharing knowledge in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

33
33
years of professional experience

Work History

Retail Sales Manager

Pinch A Penny Pool Patio Spa
Flower Mound, TX
05.2023 - 02.2024
  • Helped customers find the right products for their needs. Stocking and cleaning of the store and helping with the service department to find solutions for repairs and ordering.
  • Trained staff in water testing and increasing product knowledge
  • Trained staff on in store repairs of cleaners and pool pump repairs

Outside Sales Representative

Poolman
Lewisville, TX
02.2022 - 05.2023
  • Responsible for generating and following up on customer leads for weekly cleaning service and repair.

Inside Sales Representative

SCP
Frisco, TX
05.2017 - 02.2022
  • Inside sales at SCP frisco helping customers with product knowledge and writing orders.
  • Assisted sales team with product knowledge and customer satisfaction.
  • During peak season assisted 70+ customers per day with custom orders.
  • Managed multiple accounts, responsible for email orders, call backs and order placement for delivery.

Owner/Operator

KMK Pool Supplies
Flower Mound, TX
04.2012 - 04.2017
  • Opened my own retail/service company.
  • Worked retail and backed up the service side in the field doing repairs.
  • I performed all duties of owing a business. Worked the floor, out in the field and did all the back office duties.

Manager/General Manager

Robertson Pools And Spas
Coppell, TX
01.2000 - 03.2012
  • Retail store manager at the Coppell location. All duties of operating the store, staffing.
  • In 2004 was promoted to General Manager. I oversaw the managers of the Coppell, Flower Mound and Frisco locations. My primary duties where to set up early buys for goods, staffing, advertising, budget and sales goals.
  • Worked in all the locations also as a store associate to help out with customer needs.

Store Associate/Manager

Dolphin Pool Supply & Svc
Dallas, TX
05.1991 - 01.2000
  • Started as a store associate getting to learn the pool business. Started out as a stocker, delivery driver and then full time help on the sales floor.
  • In 1997 was promoted to store manager.
  • This was the job that gave me all the tools I needed to grow in the pool industry.

Education

Bachelor of Arts - History

University of North Texas
Denton, TX
08-2002

Skills

  • Good Customer relation skills
  • Excellent product knowledge
  • Water testing and in store repair skills
  • Knowledge of retail store operations
  • Team management skills

Timeline

Retail Sales Manager

Pinch A Penny Pool Patio Spa
05.2023 - 02.2024

Outside Sales Representative

Poolman
02.2022 - 05.2023

Inside Sales Representative

SCP
05.2017 - 02.2022

Owner/Operator

KMK Pool Supplies
04.2012 - 04.2017

Manager/General Manager

Robertson Pools And Spas
01.2000 - 03.2012

Store Associate/Manager

Dolphin Pool Supply & Svc
05.1991 - 01.2000

Bachelor of Arts - History

University of North Texas

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Kevin Karlstad