Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Karunia

JAKARTA, INDONESIA

Summary

Professional with strong background in hospitality management, adept at overseeing front desk operations, housekeeping, and guest services. Known for fostering team collaboration and driving results, ensuring smooth daily operations and exceptional guest experiences. Skilled in staff training, budget management, and problem-solving, adapting to evolving needs and challenges effectively. Reliable leader with keen focus on operational excellence and guest satisfaction.

Overview

9
9
years of professional experience

Work History

J1 Rooms Supervisor

Hyatt Regency Lake Tahoe
01.2025 - Current
  • Resolved operational issues promptly, ensuring minimal disruption to service delivery.
  • Trained staff on customer service protocols, enhancing team performance and guest interactions.
  • Inspected rooms for damages and sufficient housekeeping practices.
  • Reviewed housekeeping supply charts and inventories.
  • Managed scheduling for staff shifts to optimize front office coverage and efficiency.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Promoted positive work environment by fostering teamwork among front office staff members.

Concierge Agent (Part Time)

Raffles Jakarta
05.2024 - 09.2024
  • Provided information on hotel services, local attractions, and dining options to enhance guest experience.
  • Coordinated transportation arrangements for guests, including taxi services and shuttle bookings.
  • Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
  • Assisted guests with reservations, ensuring a seamless booking experience.

J1 Front Office

Ritz Carlton Tysons Corner
02.2023 - 02.2024
  • Coordinated room assignments and special requests to enhance guest satisfaction.
  • Maintained accurate records of reservations and billing information using property management systems.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Marketing Communications Trainee

GH Universal Hotel
07.2021 - 01.2022
  • Monitored campaign performance metrics, analyzing results to refine future marketing initiatives.
  • Prepared cross-platform social media promotions, capitalizing on strengths of each site to effectively reach target audiences.
  • Optimized website performance by implementing effective SEO strategies for increased organic traffic.
  • Gained valuable customer insights by conducting market research surveys and analyzing the results to inform future strategy decisions.

Food and Beverage Attendant

Al-Hamra Residence and Village by Hilton
02.2020 - 05.2020
  • Maintained cleanliness and organization of dining area, consistently adhering to health and safety regulations.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.

Guest Service Trainee

Ritz Carlton Jakarta Mega Kuningan
01.2017 - 07.2017
  • Managed delivery of amenities and services to enhance guest experiences.
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
  • Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
  • Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.

Education

Bachelor of Arts - Hotel Administration

NHI Tourism Polytechnic Bandung
Bandung, Indonesia
08-2022

No Degree - Hotel Accomodation

3 Vocational High School
Tangerang, Indonesia
05-2018

Skills

  • Housekeeping
  • Front desk management
  • Complaint handling
  • Property management systems
  • English fluency
  • Employee supervising
  • Housekeeping management
  • Customer service
  • Teamwork and leadership
  • Multitasking

Languages

English
Native or Bilingual
Spanish
Limited Working
Korean
Elementary

Timeline

J1 Rooms Supervisor

Hyatt Regency Lake Tahoe
01.2025 - Current

Concierge Agent (Part Time)

Raffles Jakarta
05.2024 - 09.2024

J1 Front Office

Ritz Carlton Tysons Corner
02.2023 - 02.2024

Marketing Communications Trainee

GH Universal Hotel
07.2021 - 01.2022

Food and Beverage Attendant

Al-Hamra Residence and Village by Hilton
02.2020 - 05.2020

Guest Service Trainee

Ritz Carlton Jakarta Mega Kuningan
01.2017 - 07.2017

Bachelor of Arts - Hotel Administration

NHI Tourism Polytechnic Bandung

No Degree - Hotel Accomodation

3 Vocational High School

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