Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kevin Kasch

Charleston,SC

Summary

Highly organized and efficient multi tasker able to use and learn several systems quickly. Dependable and punctual with outstanding mathematical and computer aptitude. Possesses a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing interactions. Technically-savvy with outstanding relationship building, training and presentation skills.

Overview

13
13
years of professional experience

Work History

Rideshare Driver

Uber/Lyft/DoorDash/Shipt/AmazonFlex
12.2022 - Current
  • Strengthened strong communication skills while interacting with diverse groups of riders daily.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
  • Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout their journey.

Universal Banker

Synovus Bank
11.2020 - 05.2023
  • Reviewed financial statements and contacted institutions and customers to clarify details
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering various loan types
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Opened, closed and updated accounts for customers.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • On average completed over 75 customer interactions within work day

Sales and Service Representative

First Citizens Bank
06.2018 - 11.2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Member/Personal Experience Representative

Wright-Patt Credit Union Corporate Office
03.2016 - 05.2018
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Processed quarterly Vault and ATM audits with zero error rate.
  • Maintained balancing record with 100% rate of accuracy.
  • Handled various accounting transactions.
  • Collected member loan payments.
  • Sold cashier\'s checks and money orders.
  • Executed wire transfers, stop payments and account transfers.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
  • Worked with remote banking system unique to the area, that operated similar to a video conference call. This consolidated credit union resources, while still allowing wide spread market services.
  • Trained new co-workers on Credit Union\'s computer systems and banking procedures.
  • Contributed quarterly to a newsletter distributed to the corporate office and call center.

Waiter

BRIO Tuscan Grille
08.2014 - 03.2016
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Assisted with banquet setup and service, patio area service, dishwashing and packaging food for take-out.
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Served beverages, breads and butter and replenished items as necessary.

Server/Host

LaRosa\'s Pizza Centerville
08.2011 - 09.2014
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Education

Some College (No Degree) - Social Science Education

Wright State University
Fairborn, OH

Associate of Arts - Liberal Arts And Sciences

Sinclair Community College
Dayton, OH

Skills

  • Goal-oriented
  • Excellent time management skills
  • Detail-oriented
  • Organized
  • Customer service
  • Event planning
  • Social media expertise
  • Public Relations
  • Microsoft Office Proficient
  • WebEx, Teams, Skype, and Zoom Proficient
  • Punctuality
  • Time Management

Additional Information

I have hosted live trivia nights at restaurants in the Dayton and Charleston areas for close to three years prior to Covid.


I enjoy meeting with friends for board game and trivia nights regularly, whether online or in person.

I earned my Eagle Scout at 16. my project was assembling bridges to help the community access different walking routes.


I live in West Ashley with my wife of 10 years. We have two sons and a dog.

Timeline

Rideshare Driver

Uber/Lyft/DoorDash/Shipt/AmazonFlex
12.2022 - Current

Universal Banker

Synovus Bank
11.2020 - 05.2023

Sales and Service Representative

First Citizens Bank
06.2018 - 11.2020

Member/Personal Experience Representative

Wright-Patt Credit Union Corporate Office
03.2016 - 05.2018

Waiter

BRIO Tuscan Grille
08.2014 - 03.2016

Server/Host

LaRosa\'s Pizza Centerville
08.2011 - 09.2014

Some College (No Degree) - Social Science Education

Wright State University

Associate of Arts - Liberal Arts And Sciences

Sinclair Community College

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Kevin Kasch