Kevin K. Courts
Cumming,USA
Summary
I focus primarily on developing, motivating, engaging, and retaining existing employees in line with their professional goals and the wider goals of the company. My objective of talent development is to help employees enhance their skills and knowledge, which in turn contributes to the organization’s growth and success. Willing to relocate: Anywhere Authorized to work in the US for any employer
Knowledgeable Sales Leader with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
20
20
years of professional experience
Work History
District Manager
American Signature / Value City Furniture
09.2018 - Current
- Embodies our values: Adventure Guides, Serve Others and Own It
- Assists in the hiring, training and retaining of high quality team members who exhibit our values
- Assists Store Manager to ensure a deep talent bench by continuously developing internal talent and attracting external talent
- Coaches sales team members on the proper behaviors needed to enhance our customer experience and drive sales results
- Staffed the market 100% in Q4 FY25
- 3 Sales Managers were promoted while I was a Store Manager for 3 years
- Recruited 5 Million Dollar Writers
- Leads the weekly sales and training meetings
- Assists Store Manager in executing the company blueprint and brand standards to keep a clean, well merchandised store
- Ensures appropriate staffing levels in sales positions
- Utilizes sales training to keep the sales team informed regarding, product knowledge, selling skills and operational efficiencies
- Partners with the human resources team to stay on top of all training, development and legal requirements
- Wins:
- Delivery Hub
- Recruited Top Talent
- Sales Pacesetters April, May & June in 2024
- Q4 Pacesetters
- Delivery Pacesetters April & May
- Improved Volume to top 25 in 6 months (FY24)
- 1,000+ reviews at each store in FY2024
- Q1 2026 2nd best Markets out of 11. Improved 10 spots
Store Director
Fresh Thyme Farmers Market
01.2016 - 08.2018
- Works with all departments to ensure and maintain appropriate functioning of entire store operations.
- Prepares weekly sales/labor projections, executes to plan, and consistently achieves budgeted payroll percentage.
- Oversees department managers to ensure they are held accountable for the conditions of their department; includes monitoring their hiring practices, scheduling techniques, and their ability to keep labor costs at or below budgeted payroll; ensures staff is trained on all policies and procedures.
- Hires, develops, evaluates, and supervises Department Managers and staff.
- Accounts for the Department Managers' weekly schedules to be at or below the budgeted payroll percentage for the store.
- Manages store financials and demonstrates full comprehension of the Profit & Loss (P&L) Statement.
- Analyzes company financial statements and use them in the daily operation of business.
- Maintains store sanitation and cleanliness in accordance with local laws and best practices.
- Maintains a safe work environment for employees, vendors and customers.
- Monitors cash management for the store including approving all store expenses before they occur.
- Initiates weekly communications with the support department directors to ensure exchange of business information such as vendor and/or product issues.
- Ensures all store expenses have received appropriate approval before entry.
- Ensures monthly inventory counts, all deadlines are achieved, and store is 'inventory ready'.
- Monitors and addresses customer issues, personnel situations, rewards and recognition, and policy violations.
- Coordinates all store events including executing weekly sales flyers merchandising plans, monthly inventories, and all marketing promotions.
- Oversees the merchandising, loss prevention, and store appearance/conditions for their location.
- Anticipates highs and lows in the business and reacts accordingly to solve problems and/or adjust allocated labor.
- Walks department regularly to ensure an organized, sanitary, and overall clean appearance always.
- Achievements:
- Created a Labor plan the Brand uses currently
- Cut shrink by 45% through Order Management
- Promoted 3 Assistants to Store Directors
- Exceeded Sales plan every Quarter during my tenure
Store Manager/District Training Manager
CVS/PHARMACY
01.2013 - 01.2016
- Overall store management, supervision, and policy implementation
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Maintains store staff job results by coaching, counseling, and disciplining employees
- Secures merchandise by implementing security systems and measures
- Protects employees and customers by providing a safe and clean store environment
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Contributes to team effort by accomplishing related results as needed
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed new employee orientation training process for more than [20] employees each year.
Sales Manager/Regional Trainer
HHGregg
01.2006 - 01.2012
- Manage store operations by ensuring exceptional performance and excellent customer service
- Assist customers in all aspects of store services including handling complaints and inquiries
- Responsible for training and development of entire sales team
- Ensure banking is managed efficiently and cash and receipts are reconciled
- Manage weekly inventories
- Coordinate sales promotions and provide sales targets
- Created a set of strategies that helped minimize store costs by 12% there by increased profits
- Hired and trained a group of ten people in the sales team to meet the needs of our store
- Drove average price per transaction from $1045 to $1255 in one year
- Raised Warranty % 1.5% to plan
- Meet GM, Discount %, Add on % and Sales 2 years in a row
- Top 5 scorecard results 3 years in a row
Education
Bachelor's -
Skills
- Food service management
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Attention to detail
- Sales management
- Customer relations
- Staff development
- Team development
- Financial management
- Decision-making
- Interpersonal communication
- Team building practices
- Team leadership
- Sales reporting
- Market research
- Budget management
- Staff recruiting
Additional Information
- Experienced in supervisory and management
- Knowledgeable in retail sales
- Proficient in recognizing and troubleshooting computer problems
- Skilled in training and providing technical to support
- Strong ability to manage conflict directly and through leadership of others
- Effective communication and time management
- Developing effective teams leveraging teamwork and trust
Timeline
District Manager
American Signature / Value City Furniture
09.2018 - Current
Store Director
Fresh Thyme Farmers Market
01.2016 - 08.2018
Store Manager/District Training Manager
CVS/PHARMACY
01.2013 - 01.2016
Sales Manager/Regional Trainer
HHGregg
01.2006 - 01.2012