Kevin Kelch
Mesa,AZ
Summary
Dedicated police officer with extensive experience in emergency response and community engagement. Known for integrity, conflict de-escalation, and impactful report writing, aiming to enhance public safety and foster trust within the community.
Overview
31
31
years of professional experience
Work History
Police Officer
Tempe Police Department
Tempe, AZ
01.2000 - Current
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations and gathered evidence for criminal cases.
- Collaborated with community members to foster positive relationships and trust.
- Responded promptly to emergency calls, ensuring efficient resolution of incidents.
- Prepared detailed reports documenting incidents, arrests, and investigations.
- Trained new officers on procedures, protocols, and community engagement strategies.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended offenders and conducted interviews and interrogations.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Checked vehicle equipment for proper functioning prior to use.
Airline Customer Service Agent
America West Airline
Phoenix Sky Harbor, Phoenix, AZ
10.1999 - 01.2000
- Assisted passengers with check-in procedures, ensuring compliance with airline policies and regulations.
- Resolved customer inquiries and complaints effectively, enhancing overall passenger satisfaction.
- Coordinated luggage handling and tracking to minimize loss and delays during travel.
- Provided information on flight schedules, gate changes, and delays through various communication channels.
- Collaborated with cross-functional teams to facilitate smooth boarding processes and improve customer experiences.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Security Forces Member
US Air Force Base
Okuma, Okinawa, Japan
02.1998 - 09.1999
- Led routine inspections of facilities, identifying vulnerabilities and recommending improvements.
- Identified and reported suspicious activity to prevent security incidents.
- Patrolled grounds to monitor status and safety of premises.
- Monitored personnel access and maintained accurate security records.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Monitored access control points, maintaining safety protocols for personnel and assets.
- Trained junior personnel on security practices, fostering a culture of safety and awareness.
- Developed incident reports detailing security breaches and response actions taken.
- Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
- Responded to emergency situations quickly and calmly for professional support.
Security Forces Member
US Air Force Europe
Rhein Main AB, Frankfurt, Germany
02.1995 - 02.1998
- Conducted security assessments to ensure compliance with military regulations and standards.
- Monitored access control points, maintaining safety protocols for personnel and assets.
- Collaborated with team members to execute emergency response procedures during critical incidents.
- Trained junior personnel on security practices, fostering a culture of safety and awareness.
- Developed incident reports detailing security breaches and response actions taken.
- Identified and reported suspicious activity to prevent security incidents.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Monitored personnel access and maintained accurate security records.
- Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
- Responded to emergency situations quickly and calmly for professional support.
Education
Associate of Arts - Criminal Justice
Community College of The Air Force
World Wide 08.1999
Skills
- Report writing
- Integrity and honesty
- Relationship building and management
- De-escalation techniques
- Patience and empathy
- Community engagement
- Crisis intervention and De-escalation
- Emergency vehicle operation
- Criminal law
- Police reports
- Law enforcement
- Emergency response
- Cultural awareness
- Courtroom testimony
- Case management
- Search and seizure laws
- Crime scene preservation
Timeline
Police Officer
Tempe Police Department
01.2000 - Current
Airline Customer Service Agent
America West Airline
10.1999 - 01.2000
Security Forces Member
US Air Force Base
02.1998 - 09.1999
Security Forces Member
US Air Force Europe
02.1995 - 02.1998
Associate of Arts - Criminal Justice
Community College of The Air Force