Kevin Keller
Buffalo,NY
Summary
Accomplished Director of Operations with a proven track record at Neat/Vice/Bella Ciao Restaurant, enhancing operational efficiency and driving strategic planning. Excelled in process improvements and quality assurance, achieving significant cost reductions. Skilled in mentoring teams for peak performance, demonstrating exceptional operational oversight and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Director of Operations
Neat/Vice/ Bella Ciao Restaurant
10.2017 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Bar Manager
Seneca Niagara Resort & Casino
09.2009 - 08.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Education
Business
Frontier High School
Hamburg, NY05.1998
Skills
Operational Efficiency
Timeline
Director of Operations
Neat/Vice/ Bella Ciao Restaurant
10.2017 - Current
Bar Manager
Seneca Niagara Resort & Casino
09.2009 - 08.2017
Business
Frontier High School
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