Kevin Kelly
Summary
Detailed eye for process improvement potential and solutions. - Productive communication and alignment with peers and leadership, facilitating team approach to problem solving. Core Expertise Driver Forklift Maintenance Worker Client Services Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
Auto Mechanic
Pep Boys Auto Parts & Service
01.2025 - Current
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Protected company reputation by consistently following ethical practices when performing all job duties.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Ensured customer trust by transparently discussing potential complications that may arise during the course of repairs.
- Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating .
Automotive Technician
Jiffy Lube
01.2024 - 01.2025
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Customer Service Representative
AutoZone
10.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Commercial Produce Driver
Rainbow Produce
09.2022 - 10.2024
- Assist others with loading and unloading products
- Transport produce to schools and organizations within a 300-mile radius
- Provide records of receipts for gas and millage to leadership Ensure the box truck is cleaned and inspected to follow safety standards
- Operate forklift before deliveries
- Warehouse work that may be required after deliveries.
Lead Cook
GA Foods
07.2015 - 08.2016
- Prepared meals under the direction of Kitchen Supervisor for distribution following standardized recipes and portion control
- Follow food safety, sanitation and temperature controls
- Assist with cleanup of kitchen, pack area and other areas as directed
- Complete and maintain paperwork and records as required
- Participate in required company training including but not limited to: HACCP, GMP requirements and ServSafe certification.
Crew Member
McDonalds
03.2011 - 12.2014
- Partnered with crew and management to ensure daily goals were met
- Ensured items were well stocked
- Daily maintenance and cleanliness of the restaurant Completed cashier transactions.
Education
Master Barber Certification -
American Institute Of Beauty
St Petersburg, FL01.2017
High School Diploma -
Eastside High School
Gainesville, FL06-2008
Skills
- MS Word
- Computer Based Systems
- Commercial Box Truck Experience
- Team Lead
- Vehicle Fueling
- Material Handling Equipment
- Delivery and Trip Logs
- Fluid exchanges
- Preventive Maintenance
- Brake systems
- Parts replacement
- Replacing parts
- Filter replacements
- Tire rotation
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
Timeline
Auto Mechanic
Pep Boys Auto Parts & Service
01.2025 - Current
Automotive Technician
Jiffy Lube
01.2024 - 01.2025
Customer Service Representative
AutoZone
10.2023 - 08.2024
Commercial Produce Driver
Rainbow Produce
09.2022 - 10.2024
Lead Cook
GA Foods
07.2015 - 08.2016
Crew Member
McDonalds
03.2011 - 12.2014
Master Barber Certification -
American Institute Of Beauty
High School Diploma -
Eastside High School
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