Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Kerwick

Baltimore,MD

Summary

Customer Success Leader with 10+ years' experience managing client relationships, leading teams, and driving retention and revenue. Skilled in onboarding, upselling, and cross-team collaboration. Currently managing 500+ SMB accounts at Yelp. Proven track record of improving client satisfaction and business growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Client Partner

Yelp
Remote
01.2025 - 09.2025
  • Manage 500+ SMB accounts, delivering performance reviews and campaign insights
  • Help clients improve ROI through strategic advice and support
  • Collaborate cross-functionally with support and product teams to resolve issues quickly
  • Consistently exceed retention and renewal goals

Field Sales Manager & Trainer

VIP Wireless
Philadelphia, Pennsylvania
12.2018 - 11.2024
  • Led and coached a team of 15+ sales reps across multiple territories
  • Created training programs that cut new hire ramp-up time by 30%
  • Improved regional sales by 20% and boosted customer satisfaction scores
  • Developed training programs for new sales representatives.

Project Manager / Carpenter

Freelance Contractor
Buckingham, Pennsylvania
01.2013 - 12.2018
  • Managed construction projects from start to finish, ensuring client satisfaction
  • Coordinated subcontractors and maintained timelines and budgets
  • Performed various carpentry duties, including both rough and finish carpentry.
  • Assisted in estimating materials needed for construction tasks.

Education

HS Diploma -

North Penn High School
Lansdale, PA

Skills

  • Client management
  • Performance improvement
  • CRM software
  • Sales strategy
  • Relationship building
  • Problem solving
  • CRM proficiency
  • Consultative selling
  • Account growth
  • Pipeline management

Certification

Sales & CRM Fundamentals, LinkedIn Learning

Timeline

Senior Client Partner

Yelp
01.2025 - 09.2025

Field Sales Manager & Trainer

VIP Wireless
12.2018 - 11.2024

Project Manager / Carpenter

Freelance Contractor
01.2013 - 12.2018

HS Diploma -

North Penn High School

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