Kevin Ketchum
Mogadore,Ohio
Summary
Results-driven Department Manager with expertise in operations and business management. Skilled in scheduling, inventory control, cash management, and employee training. ServSafe Certified with a strong record of leading teams and maintaining operational efficiency. Experience as a self-employed contractor managing projects and client relationships.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Department Manager
McDonald's
01.2023 - Current
- Managed multiple departments and led daily restaurant operations.
- Run shifts while maintaining productivity, customer service, and operational standards.
- Created and managed employee schedules ensuring optimal staffing levels for efficient operations.
- Monitor and control labor costs to meet business goals.
- Developed and implemented crew incentives, resulting in increased employee engagement and performance.
- Train and develop employees on company procedures and job responsibilities.
- Maintain quality-control standards and ensure food-safety procedures are followed.
- Achieved ServSafe certification to ensure food safety compliance.
- Completed daily operational and performance reports to track team efficiency and operational success.
Self-Employed Contractor
01.2018 - 01.2023
- Managed independent contracting work from start to completion.
- Coordinated projects, materials, scheduling, and customer needs.
- Worked independently while maintaining quality and meeting deadlines.
- Managed business responsibilities and day-to-day operations.
- Communicated directly with customers and addressed project requirements.
Education
Maplewood Career Center
Ravenna, OhioSkills
- Department Management
- Operations Management
- Team Leadership
- Employee Scheduling
- Labor Cost Control
- Cash & Money Management
- Payroll
- Quality Control
- Training & Development
- Daily Reporting
- Customer Service
- Inventory & Product Ordering
- Project Management
- Employee Motivation
Certification
ServSafe Certified
Timeline
Department Manager
McDonald's
01.2023 - Current
Self-Employed Contractor
01.2018 - 01.2023
Maplewood Career Center