Kevin Kim
Rockville,MD
Summary
Dynamic professional with a proven track record at Westat, excelling in human resources coordination and problem-solving. Skilled in relationship building and critical thinking, I've driven process improvements and enhanced customer satisfaction. My ability to lead and communicate effectively has consistently delivered optimal results and client retention.
Overview
7
7
years of professional experience
Work History
E-QIP Agent
Westat
Rockville, MD
06.2024 - 01.2025
- Communicated with prospective clients and led them through the Federal background check process.
- Went through the Federal database and input the information of new clients.
- Went through government fingerprinting process with prospective clients.
- Made sure accurate information was procured from prospective clients.
- Completed and analyzed Federal background checks for Federal positions.
- Maintained accurate records of client interactions and transactions.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Developed customer relationships and ensured satisfaction with services.
- Managed client portfolios, ensuring optimal satisfaction and retention rates.
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Prepared and delivered presentations to clients and management.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Data Entry Clerk
Westat
Rockville, MD
03.2021 - 01.2023
- Completed pedagogic national census data surveys.
- Mapped, keyed, and entered information in a precise, accurate, and consistent manner.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Operated various office equipment such as scanners, printers. when required.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained database by entering new and updated customer and account information.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Scanned documents into appropriate databases for storage purposes.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Provided support to management staff in regards to data entry processes.
- Created spreadsheets to track data entries.
- Identified and corrected data entry errors to prevent duplication across systems.
Utilities Team Member
16 Handles
Gaithersburg, MD
02.2019 - 11.2020
- Upheld high standards of productivity and quality in operations.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
Team Member
Trader Joe's
Gaithersburg, MD
06.2018 - 01.2019
- Worked as a cashier.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Developed positive customer relationships through friendly greeting and excellent service.
Education
Clinical Psychology
Augsburg University
Minneapolis, MNPsychology
Montgomery College
Rockville, MDSkills
- Lead prospecting
- Human resources coordination
- Problem-solving
- Goal-oriented mindset
- Conflict resolution
- Relationship building
- Performer promotion
- Report generation
- Resolving customer issues
- Clear communication
- Critical thinking
- Resource allocation
- Problem-solving skills
- Schedule management
- Organizational skills
- Strong communication
- Highly competent
- Autodidact
Accomplishments
- Renaissance Honor's Scholar (Montgomery College)
- Inducted into Phi Theta Kappa International Honor's Society by Dr. Michael Harding (Montgomery College)
- Millennial Scholar (Montgomery College)
- Consistently on the Dean's List (Augsburg University & Montgomery College)
- Granted numerous scholarships to attend both Augsburg University & Montgomery College
- Honor's student at both Augsburg University & Montgomery College)
- Maintained a 3.7 GPA
- Recognized at Westat
Affiliations
- I am steeped in psychology, philosophy, literature, poetry, history, philology, music, and other topics.
Timeline
E-QIP Agent
Westat
06.2024 - 01.2025
Data Entry Clerk
Westat
03.2021 - 01.2023
Utilities Team Member
16 Handles
02.2019 - 11.2020
Team Member
Trader Joe's
06.2018 - 01.2019
Clinical Psychology
Augsburg University
Psychology
Montgomery College
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