Kevin Kimpel
Norfolk,Nebraska
Summary
Over 20 years of professional experience Various skills and expertise Team player and customer service oriented Motivated and enthusiastic individual Seasoned Travel Consultant with a background in crafting tailor-made itineraries and providing top-notch travel advice. Possess strong knowledge of global destinations, tourism trends, and travel systems. Known for exceptional customer service skills, attention to detail, and ability to solve complex travel issues. Significant contributions made in previous roles include enhancing client satisfaction and streamlining booking processes. Seasoned travel agent with solid background in crafting memorable, cost-effective travel experiences tailored to client needs. Skilled in itinerary planning, booking systems, and customer service, ensuring smooth travel arrangements from start to finish. Proven ability to negotiate with vendors for the best deals and resolve unforeseen issues swiftly, enhancing customer satisfaction and repeat business. Contributed to significant growth in customer base through personalized service and expert travel advice.
Overview
34
34
years of professional experience
Work History
Travel Consultant
Kevin's travel
Norfolk, NE
05.2024 - Current
- Participated in trade shows and networking events to promote company services.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Provided support during pre-trip preparations such as visa applications.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Monitored competitors' prices and offerings to maintain competitive edge in the market.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided excellent customer service in a fast-paced environment.
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Conducted research on new destinations and attractions to expand product portfolio.
- Managed customer complaints effectively according to established procedures.
- Tracked customer satisfaction ratings through surveys and feedback forms.
Meat Department Clerk
Walmart
Norfolk, NE
10.2019 - Current
- Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
- Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
- Operated cash register to process sales transactions accurately and efficiently.
Owner/Landscaper
Kimpel Landscaping
Sikeston
01.2008 - 01.2016
- Implemented quality assurance processes to ensure product excellence.
- Monitored performance of personnel against goals set forth by the company.
- Managed daily operations of business, including hiring and training staff.
Warehouse Worker
Tyler Mountain
Paducah, KY
01.2007 - 01.2008
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Processed returns of defective merchandise as required.
- Assembled orders according to customer requests.
Deck Hand
James Marine
Paducah, KY
01.2005 - 01.2003
- Assisted in mooring operations by tying off lines and setting anchor points.
- Ensured that all required safety protocols were followed while underway.
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Provided support to bridge personnel with lookout duties while underway.
- Conducted regular maintenance on deck machinery such as winches, pumps, cranes.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Performed safety checks on all equipment and gear prior to use.
- Maintained professionalism and efficiency in emergency situations.
Deck Hand
Excell Marine
Paducah, KY
01.2003 - 01.2002
- Assisted in mooring operations by tying off lines and setting anchor points.
- Provided support to bridge personnel with lookout duties while underway.
- Conducted regular maintenance on deck machinery such as winches, pumps, cranes.
- Organized tools and supplies needed for onboard repairs or maintenance tasks.
- Checked navigation lights regularly to ensure they were functioning properly.
- Inspected hulls for damages or corrosion when entering or leaving port.
- Carried out instructions issued by captain regarding docking procedures.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Performed safety checks on all equipment and gear prior to use.
- Maintained professionalism and efficiency in emergency situations.
- Safely and efficiently completed tasks as navigation look-out.
- Fastened handling lines and moorings to prevent boats, barges and equipment from drifting away.
- Handled rigging, lines and tow to increase equipment longevity.
- Performed vessel maintenance services, including cleaning, painting and basic repairs.
- Used lines, wires and stationary winches to build and break tow.
- Inspected firefighting, lifesaving and other equipment on boat to maintain functionality.
- Read and interpreted gauges and fluid levels, reporting problems to captain.
- Monitored deck areas to enforce security of boat, passengers and cargo.
Technical Support
Convergys
Tucson, AZ
01.2002 - 01.2001
- Coordinated installation and technical support of equipment.
- Provided technical support for existing software products.
- Provided technical support during performances when needed.
- Provided technical support for various Chromebook models.
- Provided product information and technical support to customers.
- Provided technical support for team members during shoots.
- Provided technical support when needed.
- Provided technical support in troubleshooting complex problems.
- Provided technical support for customers' inquiries.
- Provided technical support to customers experiencing communication problems.
- Provided technical support to customers with product inquiries.
- Provided technical support whenever needed during sessions.
- Provided technical support for system modifications and upgrades.
- Provided technical support to customers over the phone.
- Provided technical support on repair jobs whenever needed.
- Provided technical support for customers when needed.
- Provided technical support for existing software systems.
- Provided technical support to customers.
Mail Room Clerk
Muscular Dystrophy Association
Tucson, AZ
05.1990 - 06.1997
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Performed data entry activities into various databases related to the processing of mail items.
- Prepared reports detailing daily activity within the department for management review.
- Assembled boxes, bags or containers for packing materials before shipping out.
- Received and sorted incoming mail, packages, and courier deliveries.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped.
- Responded promptly to requests from other departments relating to their mailing needs.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Monitored stock levels of office supplies used in the mailroom department.
- Picked up bulk orders from vendors and delivered them to designated locations.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Maintained a log of all incoming and outgoing mail items.
- Utilized automated systems for tracking shipments and managing mailing lists.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Reported any discrepancies or irregularities during the sorting process.
- Operated postage meter machines to prepare outgoing letters and parcels for mailing.
- Conducted regular maintenance checks on equipment used in the mailroom such as printers, scanners, copiers.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail processing equipment and manually sorted mail.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Answered telephones, directed calls, and took messages.
Inventory Specialist
Schwan's Ice Cream
Tucson, AZ
01.2000 - 01.1997
- Utilized barcode scanners to quickly update inventories in the system.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with other departments to coordinate replenishment activities as required.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
Education
Penn foster
Tucson, AZWindow s XP Certification -
Convergys
Tucson, AZHigh School Diploma -
Golf Links Christian Academy
Tucson, AZSkills
- Executive Travel
- Regulations and compliance
- Hotel Accommodations
- International reservations
- Special needs travelers
- Travel Arrangements
- Leisure travel
- Documentation preparation
- Relationship Management
- High volume environments
- Social Media
- Marketing
- Exceptional customer service
- Credit card payments
- Administrative tasks
Accomplishments
carnival cruise lines
disney cruise lines
norweigan cruise lines
princess cruise lines
sandals resorts
References
References available upon request.
Timeline
Travel Consultant
Kevin's travel
05.2024 - Current
Meat Department Clerk
Walmart
10.2019 - Current
Owner/Landscaper
Kimpel Landscaping
01.2008 - 01.2016
Warehouse Worker
Tyler Mountain
01.2007 - 01.2008
Deck Hand
James Marine
01.2005 - 01.2003
Deck Hand
Excell Marine
01.2003 - 01.2002
Technical Support
Convergys
01.2002 - 01.2001
Inventory Specialist
Schwan's Ice Cream
01.2000 - 01.1997
Mail Room Clerk
Muscular Dystrophy Association
05.1990 - 06.1997
Penn foster
Window s XP Certification -
Convergys
High School Diploma -
Golf Links Christian Academy
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