Kevin King

My dutie include take accurate and complete messages for clients in a timely manner, relay messages to clients according to client’s instructions. Performs confirmation calls to ensure our clients have responded to their messages. The ability to redirect messages with sudden on call changes. Typing skills of at least 35 wpm, clear and professional speaking voice, ability to work and calm at a fast pace. Computers skills some Excel Word, Internet Web page navigation, toggling between screen, instant message and Microsoft Teams, Startel Operating System

• My duties are to receive, processes and ensures document classification are completed and transmitted to clients, receives documents from both electronic and hard copy forms for processing. Sorts, images, document and files and archives by form type, identifies documents and their purpose, creating database of information, classified documents based on contract requirements. Captures information based on client requirement, verifies data from automated data extraction tools. Ensure transmission of processed data to the appropriate next level. (( reason for leaving: did not production standard))

• Duties is to offer customer support through phone, email and online support regarding their products and services of internet, directv packages, renewing of services to include promo offers that are available at current time of services. Provide side by side comparison of competition in according to what region of service. (( reason for leaving: financial opportunity))

• My duties as Inbound Fraud Representative is to help clients and cardholders resolve their potential fraud issues by investigating forgery and theft within customer’s accounts and transactions. Track and monitor transactions and activity that comes through customer account, identify and trace any suspicious or high risk transaction, determine if there is improper activity involved and if there is any risk to the bank or its customers. ((reason for leaving : became sick during training))

• Job responsibilities includes securing the account when customer calls in by verifying information, submitting and updating information on customer account, review and discuss card holders account current and past history transaction, ordering of new cards, initiate new card members account, submit request for fraud dispute or any account discrepancy. ((reason for leaving: family member sick))

• Job responsibilities are taking messages for a variety of business clients from hospitals, oil companies, apartment complexes, doctors offices, and assortments of others business to either take message and hold for office or page the message to designated person on call. When the business close office for the day we set their point of contact on call person, patch person to person calls. ((reason for leaving: financial opportunity))

• Job duties are two person team assigned 3 trailers to load and pack the trailers with packages from the delivery shoot and off the conveyor with in timely manner from top to bottom and front to back, scanning every package and ensuring they are assign and loaded to correct trailer. Moving and sorting materials and products, sorting packages and placing them on sorting machine. (( reason for leaving: seasonal))

• Job responsibilities include providing technical support for Apple’s iOS operating systems and products including iPhone, iPod, and iPad. Receiving incoming calls about various common issues, along with some more complicated issues with customer's various apple products. Other job responsibilities included learning about the ever-changing apple operating systems along with apple and ibex global policies. Having to be a problem-solver with customers, having to be enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. The ability to multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. (( reason for leaving: schedule issues ))

• My job duties are as follows taking patient vital sign, patient weights, perform blood glucose testing and document result in medical records and results to nursing. Observe patient every 15 minutes and document their behavior, performs room safety check every shift. Assist in admission of incoming patient and discharging of patient from the unit, perform 1 to 1 patient observation, monitor safety of environment on unit. Handling pickup, deliver and /or non-controlled medications as directed by licensed team member. (( reason for leaving : improper SAMA technic on pt))

• Provided customer service via telephone correspondence as customer call in direct their calls to appropriate department, register device, update account information, offer apple care plans for ios devices and assist with minor tech support issues. (( reason for leaving : financial opportunity))

• My responsibilities include first call resolution to various customer issue from explaining the charges on the bill to taxes, also advise customer of best possible calling plans, ordering upgraded phones, data plans also ordering & scheduling home installation of home internet service making payment arrangement thru credit card or check by phone, ordering of bundle service with directv. Experience with tech support with PDA device such as Blackberry, Palms, Motorola phone devices by updating pin numbers for emails downloaded to device. (( reason for leaving : contract ran out))

• My duties includes paging doctor’s for doctors, hospitals & out patients needing to speak to doctors regarding medical issues of patients and to include doctor to doctor conference page for consultation, inputting and updating doctor on-call, closing out doctor’s offices. (( reason for leaving: financial opportunity ))

• My duties include monitoring & accountability of 60-85 clients in both men’s dormitory and detox unit at rehab facility, patient transport to and from hospitals wake up calls, medication distribution to clients, suicide watch of patients. (( reason for leaving: conflict of duties))

• Duties include setting up forms, measuring, cutting and laying steel in the forms, pouring concrete and pulling to level concrete, removing of forms once concrete has set

• My duties includes oversee my shift of about 12 workers ensuring that orders are correctly made to customer request, inventory count 3 times a shift, opening & closing of cash register, cash deposit to bank. Ensure that sanitation & hygiene standard are maintain as well as overall safety & security of employees and customer on the premises. (( reason for leaving: started college))

• My duties as a grill cook for servicemen on air force base cooking a variety of items, setting up and preparing food items to be serve to 800 service members for all 3 meals a day. (( reason for leaving : not enough hours ))