Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kevin Kline

Youngsville,NC

Summary

Multi-talented Human Resources Professional offering 15+ years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth. Skilled in analyzing, updating and documenting employee policies regarding training, performance evaluation and grievance management. Conscientious and compassionate, with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Area Manager

Goodwill ENC
Raleigh, NC
04.2021 - Current
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised 16 location managers and managed 6 storefront locations.
  • Hired and trained new employees.
  • Assisted in recruiting, hiring and training of team members.
  • Traveled to over 6 locations per week to manage each store and perform reviews of individual managers and employees.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.

Assistant General Manager

Applebee's Neighborhood Grill & Bar
Raleigh, NC
02.2020 - 04.2021
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Completed inventory purchases and oversaw shipment processing.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Onboarded new employees with training and new hire documentation.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Planned and prepared work schedules for 45 employees to assign employees to specific duties.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.

Customer Service Manger

Food Lion
Raleigh, NC
09.2019 - 02.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Onboarded new employees for six departments with training and new hire documentation.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.

General Manager

Panera Bread
Raleigh, NC
01.2017 - 09.2019
  • Managed budget implementations, employee reviews, training, and schedules.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Completed inventory purchases and oversaw shipment processing.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Prepared annual budgets with controls to prevent overages

General Manager

Sheetz
Raleigh, NC
08.2008 - 12.2016
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Developed multiple Assistant GM's into General Managers.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Directed successful client services by increasing 100% customer service shop scores over 25 times.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

Education

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT

MBA -

Western Governors University
Salt Lake City, UT
06.2023

Skills

  • Hiring and Onboarding
  • Records Organization and Management
  • Performance Monitoring and Evaluation
  • Managing Employee Relations
  • Managing Operations and Efficiency
  • Staff Training
  • Report Preparation and Analysis
  • Financial Management and Reporting
  • Employee Hiring
  • Forecasting Employment Needs
  • Procedures Compliance
  • Performance Appraisal
  • Management Consulting
  • In-Person and Telephone Interviewing

Accomplishments

    National Society of Leadership and Success

Certification

  • SHRM-CP - SHRM Certified Professional

Timeline

Area Manager

Goodwill ENC
04.2021 - Current

Assistant General Manager

Applebee's Neighborhood Grill & Bar
02.2020 - 04.2021

Customer Service Manger

Food Lion
09.2019 - 02.2020

General Manager

Panera Bread
01.2017 - 09.2019

General Manager

Sheetz
08.2008 - 12.2016

Bachelor of Science - Human Resources Management

Western Governors University

MBA -

Western Governors University

Similar Profiles

CREATE PROFILE
Kevin Kline