Pickleball
Walking my dogs and hiking
Boating
Sports
Kevin Knock
Indianapolis,IN
Summary
Dynamic sales manager with a proven track record at Premier Ophthalmic Services, driving $4-5 million in annual sales. Expert in territory management and client retention, leveraging strong relationship-building skills to foster loyalty. Achieved significant revenue growth through strategic planning and innovative solutions, while providing exceptional product training and support.
Overview
35
35
years of professional experience
Work History
Indiana Sales Manager
Premier Ophthalmic Services/Essilor Instruments
11.2014 - Current
- Manage Territory with yearly sales typically in the 4-5 Million Dollar Range. Consistently one of the top, if not the top sales reps in the company.
- Responsible for communication with accounts. Meet with Doctors and listen to their needs. Make suggestions for equipment that fits their needs and situation. Develop quotes and follow through with questions and potentially other options after dialogue. Close deals. Enter equipment order in CRM. Set up installation date. Install equipment and train doctors and staff. Follow up after installs and make sure customers were happy with their purchase. Goal of making them a long term and loyal customer.
- Provide office exam room layout and equipment placement expertise with electrical and network connections and counters and equipment.
- Develop sales and service strategies to enhance customer engagement and loyalty. Foster these relationships through honesty and being true to my word. Go above and beyond to help customers when needed.
- Target existing customers for growth opportunities. Continue to follow up and support them to further build the relationship.
- Learn new products and training information to be able to offer customers the most options and provide support of those options.
- Maintained records of sales and service activities and customer interactions in CRM system.
- Participated in training sessions with manufacturers to improve product knowledge and sales techniques.
- Helped analyze competitor offerings to refine sales strategies and positioning efforts.
- Helped to secure new product lines to allow Premier to build from 6 employees to over 30 plus employees.
- Handled customer relations issues, enabling quick resolution, and client satisfaction. Creative in solving problems and taking these issues very seriously.
- Develop strong connections with Indiana University School of Optometry and the IU Ophthalmology Program.
- Attended industry events and conventions to expand sales opportunities and potential customers.
- Provide field service and support including repairs, moving, and reinstallation of equipment.
Sales Manager
Star Ophthalmic Instruments
06.1993 - 11.2014
- Expand sales in a new territory to exceed annual revenue targets through strategic planning and execution.
- Responsible for more than half of the annual sales at Star Ophthalmic Instruments.
- Target new customers through cold calling and work to build them into loyal customers through repeated follow up and communication.
- Find creative solutions in a highly competitive environment.
- Build manufacturer relationships and expand options to provide to our customers.
- Manage Sales, Service, and Installs. Coordinate all facets of support after the sale and during my employment.
- Provide training and support for new equipment with doctors and staff.
Salesperson
Duffens Optical
05.1991 - 05.1993
- Work with Lab Customers to fulfill Exam and pretest equipment needs.
- Develop strong customer relationships to enhance repeat business and customer loyalty.
- Conducted product demonstrations and in services to educate doctors on features, benefits, and equipment utilization.
- Collaborated with optical team members to achieve sales targets and build a full portfolio of lab and equipment options.
- Build a relatively new territory and increase the companies exposure and footprint.
- Cold call and develop new customers.
Education
Bachelor of Science - Optometry/ Biochemistry
Indiana University, Bloomington
Bloomington, Indiana, IN05-1991
Skills
- Territory and customer management
- Sales strategy development
- Product knowledge and training
- Product repair and support
- Installation and set up of equipment
- Client retention strategies
- Relationship building
- New business development
- Quick and efficient learner
Interests
Timeline
Indiana Sales Manager
Premier Ophthalmic Services/Essilor Instruments
11.2014 - Current
Sales Manager
Star Ophthalmic Instruments
06.1993 - 11.2014
Salesperson
Duffens Optical
05.1991 - 05.1993
Bachelor of Science - Optometry/ Biochemistry
Indiana University, Bloomington