Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Knoll

Winchester,MA

Summary

Forward-thinking professional offering more than 6 years of experience working in demanding, deadline-driven environments. Excellent skills servicing laboratory systems, making repairs and conducting warranty work. Versatile technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Helpful professional commended as valuable team player with expertise in customer relations and calibration. Ready to bring 6 years of relevant work experience to new position in the biomedical industry in Cambridge or surrounding area.

Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management.

Overview

16
16
years of professional experience

Work History

Field Service Engineer

Sartorius Stedim Biotech
01.2024 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
  • Scheduled service calls according to customer location and urgency of need.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
  • Checked safety practices and integrity of PPE.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
  • Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
  • Collaborated closely with cross-functional teams to ensure seamless integration of new technologies and systems.
  • Managed 100+ incoming calls, emails and teams messages per day.
  • Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
  • Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Fostered a safe working environment by adhering to strict safety protocols and promoting best practices among team members.
  • Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
  • Increased customer loyalty with personalized training sessions on new equipment, ensuring clients could leverage technology effectively.

Field Service Technician II

AL-TAR Services Inc
10.2022 - 01.2024
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Discussed and recommended service options with customers and explained costs involved.
  • Developed and implemented customized service plans to meet customer needs.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $30000

Residential Construction Laborer

KB Homes
03.2014 - 07.2022
  • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
  • Worked with contractors and other tradespeople to meet project specifications and deadlines.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Followed blueprints and diagrams to complete projects according to specifications.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Operated power equipment to move materials and promote job efficiency.
  • Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
  • Observed safety regulations on job sites to minimize accidents.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Used variety of hand and power tools to complete tasks.

Pipette Technician

AL-TAR Services Inc
02.2009 - 08.2013
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding production goals.

Education

High School Diploma -

Homestead High School
05.2005

Skills

  • Safety Standards
  • Providing Feedback
  • Hardware and Software Installation
  • Reading Comprehension
  • Technical Analysis
  • Quality Assurance Controls
  • Technical Support
  • Calibrating Systems
  • Power Tools
  • Issue Escalation
  • Device Calibration
  • Professional and Courteous
  • Coordination and Teamwork
  • Troubleshooting and repair
  • System diagnostics
  • Equipment installation and repair
  • Schematic reading

Timeline

Field Service Engineer

Sartorius Stedim Biotech
01.2024 - Current

Field Service Technician II

AL-TAR Services Inc
10.2022 - 01.2024

Residential Construction Laborer

KB Homes
03.2014 - 07.2022

Pipette Technician

AL-TAR Services Inc
02.2009 - 08.2013

High School Diploma -

Homestead High School

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Kevin Knoll