Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline

Kevin Knorr

Longview,Washington

Summary

Experienced mechanic with proven skills in diagnosing and correcting malfunctions in all bicycle operations. Excellent record of completing repairs, installations and refurbishments quickly and within estimated costs. Good recordkeeping, training and project management skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Night Receiver

Lowes Home Improvment
02.2023 - Current
  • Unload and distribute products nightly throughout the store
  • Utilized forklift, reach forklift, order picker and electric pallet truck to unload, and stock store goods.

Production Lead

Propain Bikes USA
07.2022 - 12.2022
  • Supported employees by accurately tracking time and proactively resolving any conflicts.
  • Train workers in proper operation and maintenance of production line tools.
  • Handled production line processes.
  • Diagnose and service customers bikes for warranty.
  • Acquire tools for production as frames and parts update with new models
  • Assemble customer bike builds
  • Complete quality control check overs


OWNER, HEAD MECHANIC

Proper Cycle Werks
05.2017 - 01.2022
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Managed day-to-day business operations, including accounting, finance, HR, marketing, public relations and inventory management
  • Diagnosed mechanical failures to determine and delegate corrective actions for estimates and repairs
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consultation on custom bike builds
  • Offered advice and assistance to customers, paying attention to special needs or wants.

STORE MANAGER, SERVICE MANAGER, HEAD MECHANIC

Canyonview Cyclery
08.2012 - 03.2016
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Rotated merchandise and displays to feature new products and promotions
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Wrote service work orders and estimates
  • Responsible for overseeing all repairs and service
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

SERVICE MANAGER, HEAD MECHANIC

Highlander Cycling Imports
09.2011 - 05.2012
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Rotated merchandise and displays to feature new products and promotions
  • Diagnosed mechanical failures to determine and delegate corrective actions
  • Write services estimates and work orders
  • Completed bicycle service and repairs
  • Suited customers needs to proper corresponding products and equipment.

MECHANIC

Bob's Pedal Power
08.2009 - 08.2011
  • Rotated merchandise and displays to feature new products and promotions
  • Diagnosed mechanical failures to determine and delegate corrective actions
  • Write services estimates and work orders
  • Completed bicycle service and repairs
  • Supervised general repairs performed by new staff mechanics
  • Suited customers needs to proper corresponding products and equipment.

OWNER, MECHANIC

Northwest Bike Tech
04.2008 - 07.2009
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Rotated merchandise and displays to feature new products and promotions
  • Diagnosed mechanical failures to determine and delegate corrective actions
  • Write services estimates and work orders
  • Complete scheduled bicycle service and repairs
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

MECHANIC

Byman's Bikes
06.2003 - 03.2008
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
  • Completed point of sale opening and closing procedures, including counting contents of cash register
  • Rotated merchandise and displays to feature new products and promotions
  • Diagnosed mechanical failures to determine and delegate corrective actions
  • Write services estimates and work orders
  • Completed bicycle service and repairs

Education

Suspension Technician Certification -

United Bicycle Institute, Ashland
12.2006

Advanced Wheel Builder Certification -

United Bicycle Insitute And DT Swiss, Ashland, OR
12.2006

High School Diploma -

R.A. Long Highshcool, Longview
06.2005

Repair And Shop Operation Certification -

United Bicycle Institute, Ashland, OR
02.2005

Bicycle Mechanic Certification -

United Bicycle Institute, Ashland, OR
02.2005

Skills

  • Customer relationship building
  • Order and inventory management
  • Excellent customer service skills
  • Product knowledge
  • Attention to detail
  • Forklift, reach forklift and order picker certified
  • Product development experience
  • CAD, machining and welding training

Affiliations

  • Working with Northwest Trail Alliance to establish women's ride groups and instructing women's skills clinics.
  • Working with Weyerhaeuser to establish a dedicated 900 acre private mountain bike park for associated lease members.
  • Member of the Castle Rock Skills Park Board of Directors. I designed and oversaw the construction of 2 pump tracks and 3 dirt jump lines at the Castle Rock Skills Park.

Certification

  • Certified Forklift, Reach Forklift, Order Picker - Lowes Home Improvement - August 2023

Timeline

Night Receiver - Lowes Home Improvment
02.2023 - Current
Production Lead - Propain Bikes USA
07.2022 - 12.2022
OWNER, HEAD MECHANIC - Proper Cycle Werks
05.2017 - 01.2022
STORE MANAGER, SERVICE MANAGER, HEAD MECHANIC - Canyonview Cyclery
08.2012 - 03.2016
SERVICE MANAGER, HEAD MECHANIC - Highlander Cycling Imports
09.2011 - 05.2012
MECHANIC - Bob's Pedal Power
08.2009 - 08.2011
OWNER, MECHANIC - Northwest Bike Tech
04.2008 - 07.2009
MECHANIC - Byman's Bikes
06.2003 - 03.2008
United Bicycle Institute - Suspension Technician Certification,
United Bicycle Insitute And DT Swiss - Advanced Wheel Builder Certification,
R.A. Long Highshcool - High School Diploma,
United Bicycle Institute - Repair And Shop Operation Certification,
United Bicycle Institute - Bicycle Mechanic Certification,

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Kevin Knorr