Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Koehler

Broomfield,CO

Summary

Enthusiastic team member eager to contribute to business success. Experienced in providing high quality customer service. Extremely adaptable to new work environments with the motivation to start today. I strive in fast-paced work environments and maintain a phenomenal attendance record.

Overview

11
11
years of professional experience

Work History

Shift Leader

Best Buy
08.2021 - 03.2023
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Completed cash and credit card transactions accurately using POS software.

Gas Station Attendant

Circle K
01.2019 - 03.2020
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up spills in accordance with spill procedures.
  • Maintained inventory of all saleable items.
  • Maintained clean and orderly work station.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Counted nightly income, categorizing, and sending to bank on weekly basis.

Assistant Store Manager

Oahu Glass
05.2016 - 10.2018
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
  • Established, enforced and updated policies to keep business agile and responsive to changing market conditions
  • Helped team members deliver polite and positive service to every customer by closely monitoring body language and offering constructive guidance
  • Completed frequent walk-throughs and coordinated with team members to correct any issue impacting store appearance or professionalism
  • Promoted and supported strong relationships with local community in surrounding area
  • Trained numerous employees in inventory practices, POS handling and product knowledge
  • Created every store schedule for a 7-day workweek to ensure proper staffing was maintained at all times 365 days filling in myself when unexpected call-ins occur
  • Responded to customer complaints and answered questions correctly how owners would
  • Mentored team on effective upselling and cross-selling techniques
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
  • Processed credit and debit card balancing with cash gross making proper adjustments before settling and delivering large cash deposits to bank.

Cook Manager

Kauai Nut Roasters
08.2014 - 01.2017
  • Managed 1 or 2 other team members in kitchen, ensuring the all tasks were completed with time efficiency
  • Oversaw every corner of preparation with more than 36 different recipes cooked fresh daily
  • Tracked supply activities in daily logs and ran weekly update reports
  • Prepared food in accordance with operational policies, food safety guidelines and health code requirements
  • Monitored multiple store location databases to keep track of all company inventory
  • Supported cashier in operational improvements and resolution of free sample problems to deliver top-notch customer service
  • Provided outstanding family service to new and long-standing customers by attending closely to concerns and developing solutions
  • Planned and executed shopping lists for 2 kitchen locations that included thousands of pounds of supplies.

Restaurant Team Member

Feedstore BBQ
08.2012 - 06.2014
  • Followed all restaurant guidelines regarding dress code, food safety, and hygiene
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to the kitchen during peak store hours
  • Cleaned and sanitized kitchen equipment, service and dining areas to ensure sanitation
  • Completed opening, closing and shift change tasks to promote store efficiency
  • Worked with food service team members to ensure customer needs were met
  • Build brand loyalty
  • Transported hot pans, pots, and trays of food to and from stations, stoves, ovens and refrigerator in accordance with safety standards and needs
  • Stored food in designated areas following expiration dating, and rotation procedures
  • Verified large orders and completed large catering events
  • Received food orders, prepared foods and processed payments in full-service cafeteria style establishment
  • Resolved customer concerns and relayed relevant information to supervisor.

Education

High School Diploma -

Grapevine High School
Grapevine, TX
01.2014

Skills

  • Time management
  • Team oriented
  • Courteous and professional demeanor
  • Staff relations
  • Customer Service
  • Self-motivated
  • Cash Handling

Timeline

Shift Leader

Best Buy
08.2021 - 03.2023

Gas Station Attendant

Circle K
01.2019 - 03.2020

Assistant Store Manager

Oahu Glass
05.2016 - 10.2018

Cook Manager

Kauai Nut Roasters
08.2014 - 01.2017

Restaurant Team Member

Feedstore BBQ
08.2012 - 06.2014

High School Diploma -

Grapevine High School

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Kevin Koehler