Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEVIN KWAK

Houston

Summary

Account Manager with 7 years of experience driving customer engagement and sales growth. Skilled in client interaction, strategic planning, and staff development, consistently boosting client retention and satisfaction. Proven track record in implementing innovative solutions and enhancing promotional effectiveness.

Overview

8
8
years of professional experience

Work History

Car Sales Consultant

Don McGill Toyota
08.2024 - Current
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Consistently exceeded monthly and quarterly sales by 50% though effective prospecting and closing techniques.
  • Maintained strong knowledge of financing, warranties, and dealer inventory to maximize profitability.
  • Developed long term relationships with clients,increasing referral business.

Account Manager

Alpha Millennial Group Inc.
04.2022 - Current
  • Drive customer engagement initiatives, boosting client interaction rates and fostering long-term partnerships.
  • Passionately engage with clients to understand their needs, providing innovative solutions that boost customer engagement.
  • Leads strategic planning efforts, driving sales growth and enhancing client retention through tailored account strategies.
  • Direct Recruitment/training/staff development initiatives to maximize productivity.

Sales Manager

Wireless Advocate
04.2019 - 02.2022
  • Successfully presented and promoted new carrier plans, converting 30% of existing customers to new services within six months.
  • Worked closely with marketing to implement strategies, enhancing promotional effectiveness and customer engagement.
  • Administered daily operations to ensure policies were adhered to and understood by sales staff.
  • Mentored and trained new sales staff, fostering a supportive environment that improved team retention and morale.

Corporate Trainer

Emineo Marketing Solutions
04.2018 - 04.2019
  • Greeted customers in courteous and professional manner using agreed upon procedures.
  • Contributed ideas on way to resolve problems to better serve the customers and improve productivity.
  • Achieved top sales percentage with consistent, indifferent and customer value focused approach.
  • Educated the customers about the products the services and competently closing the deal.

Account Executive

Revolution Marketing & Management
09.2017 - 04.2018
  • Diffuse and resolve various volatile customers situations while maintaining the balance between the interest of the company and customer satisfaction.
  • Develop and implement business strategies that increase product awareness, market share profitability.
  • Generate additional revenue utilizing through product knowledge and friendly sales techniques to up sell product specials.
  • Consistently met and exceeded set productivity targets while training the trainees.

Education

Bachelor's degree - Sports Administration

SOUTHERN ILLINOIS UNIVERSITY CARBONDALE
Carbondale, Illinois
12.2015

Skills

  • Strong Verbal Communication
  • Client/Vendor Relations
  • Executive Team Leadership
  • Staff Development
  • Promotional Effectiveness
  • Knowledge Comparison

Timeline

Car Sales Consultant

Don McGill Toyota
08.2024 - Current

Account Manager

Alpha Millennial Group Inc.
04.2022 - Current

Sales Manager

Wireless Advocate
04.2019 - 02.2022

Corporate Trainer

Emineo Marketing Solutions
04.2018 - 04.2019

Account Executive

Revolution Marketing & Management
09.2017 - 04.2018

Bachelor's degree - Sports Administration

SOUTHERN ILLINOIS UNIVERSITY CARBONDALE

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