Kevin Lafollette
Ocala,Florida
Summary
Dynamic leader with proven expertise in team building and sales strategy development, honed at Affordable Service Plumbing and Heating. Excelled in fostering customer loyalty and driving revenue growth through innovative sales and marketing strategies. Skilled in verbal communication and quality management, achieving significant efficiency improvements and employee satisfaction.
Customer-oriented General Manager with [30] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
General Manager
Affordable Service Plumbing and Heating
01.2017 - 07.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Budget Climate Control
Sale Manager
03.2015 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue (2million dollars by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Manager
Affordable Service Plumbing and Heating
01.2008 - 09.2015
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Manager
Don Coss Services
02.1999 - 12.2008
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
Sales Training
Service Experts
03.1996
Manager And Sales Training
Nexstar
03.2005
Manual J And D Training
Wrightsoft
08.2015
Sales And Script Training
The New Flate Rate
10.2015
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Training and development
- Recruitment
- Team training and development
- Motivation
- Effective leader
- Customer relations
- Staff training and development
- Sales expertise
Timeline
General Manager
Affordable Service Plumbing and Heating
01.2017 - 07.2024
Budget Climate Control
Sale Manager
03.2015 - 12.2016
Sales Manager
Affordable Service Plumbing and Heating
01.2008 - 09.2015
Manager
Don Coss Services
02.1999 - 12.2008
Sales Training
Service Experts
Manager And Sales Training
Nexstar
Manual J And D Training
Wrightsoft
Sales And Script Training
The New Flate Rate
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