Kevin Latimer
Vista,CA
Summary
Adept at fostering positive customer experiences, I excelled in a fast-paced environment at Vince Store Director, demonstrating exceptional teamwork and communication skills. My proactive approach led to significant improvements in customer satisfaction and operational efficiency, showcasing my ability to multitask and adapt swiftly. My tenure was marked by a keen focus on enhancing service quality and streamlining processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Albertson
Vince Store Director
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stayed current with present, seasonal and special promotions.
- Dealt with payments, invoices and product rotations for [Number] products.
- Checked and logged temperatures in cases and coolers to maintain proper settings.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Redesigned refrigerator displays and rotation systems for [Number] dairy products.
- Labeled and inventoried department merchandise.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Satisfied customer orders for fresh products.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Ensured compliance with all food safety regulations through routine checks of equipment temperature settings and adherence to guidelines regarding expiration dates.
- Conducted routine inspections of received shipments to identify any damaged or subpar products before placing them on sales floor displays.
- Ensured proper storage conditions for temperature-sensitive items such as berries or leafy greens in order to maximize shelf life without compromising quality.
- Participated in regular safety meetings to stay informed on best practices for maintaining a hazard-free workplace, including proper lifting techniques and slip prevention measures.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Restocked products and rotated items according to standard procedures.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
High School Diploma -
Rancho Buenia Vista High School
Vista, CA06-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Flexible and adaptable
- Multitasking
- Multitasking Abilities
- Excellent communication
- Active listening
- Verbal communication
Accomplishments
- Achieved [number]% of sales quote.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Certification
- Forklift Certification
- ServSafe Food Handler's Certification
Languages
English
Full Professional
Timeline
Albertson
Vince Store Director
08.2019 - Current
High School Diploma -
Rancho Buenia Vista High School
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