Kevin Laxton

• Achieved performance goals on a consistent basis.
• Delivered exceptional customer service on collection disconnects and maintained calm and professional demeanor.
• Engaged in continuous improvement initiatives, generating suggestions and solving problems collaboratively.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Retrieved and organized daily collections tasks to ensure accuracy and efficiency.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Retrieving and organizing daily collections work.
• Reconnecting accounts terminated for nonpayment after satisfactory payment is received/verified.
• Collaborated with past due customers to identify needs and enhance service experience.
• Trained junior collectors on best practices for account management and conflict resolution.
• Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.

• Scheduling field collectors' routes to ensure highest revenue possible
• Daily use of CRM to assist with Field Collectors.
• Monitored bill due dates, geographical locations, and amounts using SAP to ensure timely collections
• PowerPoint, Word and Excel
• Usage of Arcos call out system for field employees
• Training Potomac Edison/Mon Power field collectors on tablets
• Integration testing ( Fieldnet and Tablets)
• Proved successful working within tight deadlines and fast-paced atmosphere
• Engaged with CRM daily to support field collectors in managing their assignments.
• Developed and maintained courteous and effective working relationships
• Cultivated and maintained effective working relationships with team members and field collectors

• Adhering to all company safety rules and regulations
• Recorded meter readings accurately at designated locations
• Disconnected and reconnected meters at socket to ensure service continuity
• Meter socket safety training
• Trained and instructed other employees
• Performed additional duties
• Exceeded goals through effective task prioritization and great work ethic
• Attended safety meetings and participated in safety training programs to promote workplace safety

• Supervised reception, storage, and shipping of fuel to ensure compliance with safety standards.
• Trained new staff on job duties, policies and safety procedures for rapid onboarding.
• Transported fuel to vehicles and aircraft safely to vehicles and aircraft.
• Tested fuel products and handled hazardous materials.
• Organized records of vehicles, schedules, and completed orders to streamline operational efficiency.

Completed 36 credits towards BA in Occupational Safety