Kevin Le
Richmond,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
11
11
years of professional experience
Work History
Sales Representative
AT&T Call Center
Houston, Texas
07.2023 - Current
- Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Store Manager
T-Mobile
Katy, TX
02.2022 - 04.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
AT&T
Houston, TX
02.2020 - 02.2022
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Manager/Store Manager
T-mobile
Houston, TX
06.2018 - 02.2020
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Coached and developed store associates through formal and informal interactions.
Manager
MAC
07.2017 - 06.2018
- SPORTS BAR.
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
- Schedule staff hours and assign duties.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Area Manager
POPEYE’S FRIED CHICKEN
Cypress, TX
11.2013 - 04.2017
- Review operational records and reports to project sales and determine profitability.
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
- Prepare budgets and approve budget expenditures.
- Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
Education
Associate of Arts - Business
LONESTAR COLLEGE
Cypress, TXSkills
- Product management and pricing
- Inside and outside sales
- Relationship selling
- B2B and B2C sales
- On-site product demonstrations
- Sales closing
- Post-sales support
- Product and service knowledge
- Customer needs assessment
- Sales development
- Business development
- Account management
- Lead generation
Languages
English
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Sales Representative
AT&T Call Center
07.2023 - Current
Store Manager
T-Mobile
02.2022 - 04.2023
Store Manager
AT&T
02.2020 - 02.2022
Assistant Manager/Store Manager
T-mobile
06.2018 - 02.2020
Manager
MAC
07.2017 - 06.2018
Area Manager
POPEYE’S FRIED CHICKEN
11.2013 - 04.2017
Associate of Arts - Business
LONESTAR COLLEGE
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