Summary
Overview
Work History
Education
Skills
Collecting Collectibles
Timeline
Generic

Kevin Lee

Richardson,TX

Summary

Versatile Assistant General Manager with 5 years of experience overseeing daily retail operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Motivated Assistant General Manager knowledgeable about retail operations and business needs. Excellent team leader and problem solver with resourceful and flexible approach.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Racetrac
Plano, Texas
08.2017 - Current
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Oversaw computer database and physical filing systems.
  • Boosted yearly profits through process optimization and improved training.
  • Performed pricing and estimates based on customer needs and requirements.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.

Assistant Manager

McDonald's
Plano , Texas
09.2015 - 08.2017
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Education

High School Diploma -

Naaman Forest High School
06.2017

Skills

  • Finance and Accounting Oversight
  • Hiring and Onboarding
  • Business Leadership
  • Corrective Actions
  • Records Organization and Management
  • Program Optimization
  • Team Leadership Expertise
  • Policy Development and Enforcement
  • Sales Promotion
  • Business Operations Knowledge
  • Employee Discipline
  • Human Resources Oversight
  • Supplier Monitoring

Collecting Collectibles

I have a hobby that i like to enjoy on my free time which is collecting pokemon cards and funko pops for fun. i have a very strong passion for collecting and find it as my peace and joy on my free time. Collecting helps me relax and stay calm i hope for one day to pursue a career involving my hobby.

Timeline

Assistant General Manager

Racetrac
08.2017 - Current

Assistant Manager

McDonald's
09.2015 - 08.2017

High School Diploma -

Naaman Forest High School

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Kevin Lee