Kevin Leiva

· Assisted in fraud prevention efforts by monitoring customer accounts and reporting suspicious activity and creating disputes.

· Trouble shooting to resolve complex issues impacting customers digital banking experience.

· Processed daily ACH transaction, account opening, debit card ordering and activation.

· Provided guidance in identifying issues with Zelle profiles to new and experienced teammates.

· Aware of current iOS, Android, and Windows versions for mobile and computer devices.

Educated customers with navigation through online banking and mobile applications.

· Perform physicals to ensure compliance with plasma donation.

· Consult with donor center physician to determine donor suitability.

· Provided support during times of crisis intervention in emergency situations including administration of medication or treatment.

· Assembled tourniquets, needles, and blood collection devices to conduct plasma donation.

· Maintain communication logs regarding donor suitability.

Counsel donors with abnormal test results and defer them accordingly.

· Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.

· Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.

· Aid in resuscitation, CPR, and emergency airway procedures.

· Demonstrated adaptability in fast-paced environment by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.

· Worked with doctors and nurses to assess patients and prepare for tests and procedures.

Coordinated with other healthcare professionals to provide patients with comprehensive care.

· Labeled transfusion tubes and followed extract directions for handling and storing specimens for transport.

· Centrifuged blood samples as outlined in clinical protocols.

· Tracked collected specimens by initialing, dating, and noting times of collection.

· Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Packaged and shipped specimens to central lab daily.

· Data entry for purchase orders, invoices, and billing notices with Excel

· Tracked orders and notified customers of status or potential delays.

· Monitored and adjusted inventory levels according to demand.

· Managed inventory levels to verify availability of stock for customer orders.

· Prepared and presented reports to management on logistic performance.

Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.