Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Kevin Leon

Ankeny ,IA

Summary

Dynamic hospitality professional with a strong work ethic and proven customer service skills, recognized for significantly enhancing guest satisfaction at Harvester Club. Adept at optimizing operations and fostering a friendly atmosphere, I excel in problem-solving and maintaining safety standards, ensuring a memorable experience for all patrons.

Overview

6
6
years of professional experience

Work History

Golf Caddy

Harvester Club
04.2019 - Current
  • Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
  • Enhanced golfer experience by providing accurate yardage information and club recommendations.
  • Developed strong relationships with members through exceptional customer service, ensuring repeat business.
  • Boosted player confidence with supportive encouragement during challenging situations on the course.
  • Provided valuable assistance to golfers with physical limitations, ensuring their comfort and support throughout the round.
  • Supported golfer performance with expert advice on shot strategies and course conditions.
  • Ensured golfer safety by staying alert to potential hazards on the course, such as errant shots or changing weather conditions.
  • Upheld high standards of etiquette through respectful behavior towards fellow caddies, staff members, golfers, and guests.
  • Carried two bags of clubs for full 18-hole rounds of golf.

Hospitality Manager

Harvester Club
05.2024 - Current
  • Increased customer service ratings significantly by 200% through personable service.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.

Outside Service Attendant

Harvester Club
05.2019 - Current
  • Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
  • Facilitated effective communication between pro shop staff, groundskeepers, and outside service attendants to ensure optimal operation conditions.
  • Pick around 400 golf balls every day
  • I pick up all 6 big yeti coolers at the end of the day

Education

Bachelor Of Hospitality Management - Hospitality Management

Dmacc
Ankeny, IA
12.2025

None -

South Fort Myers Highschool
Fort Myers, FL
06.2019

Skills

  • Strong work ethic
  • Cleanliness and hygiene
  • Safety awareness
  • Initiative and Self-motivation
  • Cash handling proficiency
  • Vehicle operation

Additional Information

I love to play golf and pickle ball as my hobbies

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Hospitality Manager

Harvester Club
05.2024 - Current

Outside Service Attendant

Harvester Club
05.2019 - Current

Golf Caddy

Harvester Club
04.2019 - Current

Bachelor Of Hospitality Management - Hospitality Management

Dmacc

None -

South Fort Myers Highschool

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