Kevin Leto
New Windsor,NY
Summary
Dynamic support team member with a proven track record at Ralph Lauren Polo and Newburgh Windustrial. Excelling in strategic problem resolution and task prioritization. Enhanced customer satisfaction by reducing ticket backlog and developing training materials. A proactive initiator, consistently meeting performance metrics while fostering a collaborative team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Team Member
Newburgh Windustrial
01.2022 - Current
- Managed customer inquiries, resolving issues promptly to enhance satisfaction.
- Trained new team members on support protocols and company systems.
- Analyzed support ticket trends, identifying areas for process improvements.
- Developed training materials to streamline onboarding processes for new hires.
- Reduced ticket backlog by implementing effective prioritization strategies and time management skills.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to service excellence.
Associate
Ralph Lauren Polo
03.2018 - Current
- Assisted in daily operations to ensure efficient workflow and task completion.
- Supported team members by handling routine administrative tasks effectively.
- Learned and utilized company tools for data entry and information management.
- Adapted quickly to new processes, demonstrating flexibility in a fast-paced environment.
- Contributed to team meetings by sharing insights and suggestions for improvement.
- Engaged in training sessions to enhance skills and knowledge relevant to the role.
Education
High School Diploma -
Newburgh Free Academy
Newburgh06.1998
Skills
- Proficient in task prioritization
- Effective decision-making abilities
- Strategic problem resolution
- Expertise in operations management
- Proactive initiator
- Supportive team participant
- Results-driven
Certification
Fork Lift Certification
Timeline
Support Team Member
Newburgh Windustrial
01.2022 - Current
Associate
Ralph Lauren Polo
03.2018 - Current
High School Diploma -
Newburgh Free Academy
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