Kevin Lewis

• Collaborated with customers and third-party developers: Fostered strong relationships with customers and external developers to gather requirements and ensure successful implementation of software solutions.
  
• Integrated software solutions: Played a key role in integrating diverse software solutions, enhancing product functionality, and meeting client needs.
  
• Cross-functional collaboration: Collaborated seamlessly with system engineers and test teams to develop and implement comprehensive training materials for new features in each baseline delivery.
  
• Problem-solving and troubleshooting: Demonstrated strong problem-solving skills by addressing and resolving challenges encountered during software integration and implementation.
  
• Client-focused approach: Maintained a client-focused approach, ensuring customer satisfaction through effective communication and responsiveness to their needs.
  
• Documentation and training: Developed thorough documentation and training materials to facilitate the understanding and adoption of new software features by end-users.
  
• Customer communication and updates: Regularly delivered concise briefs and presentations to customers, ensuring they were well-informed about the current progress of software development projects.
• Effective communication skills: Demonstrated strong communication skills in conveying complex technical information to non-technical stakeholders, fostering transparency and understanding.
• 24/7 Operational Support: Provided on-call support for a 24/7 operational team, ensuring swift resolution of critical issues and maintaining system reliability.
• Troubleshooting and Issue Resolution: Proactively addressed and resolved software-related trouble tickets, investigating and fixing bugs reported by end-users to enhance the overall user experience.
  
  

• 24/7 Operational Team: Played a vital role as part of a 24/7 operational team responsible for the collection and dissemination of time-critical information.
  
• System Monitoring and Maintenance: Monitored multiple systems to ensure continuous operational status, promptly addressing any issues to minimize downtime.
  
• Collaborative Teamwork: Collaborated with team members and other departments to maintain situational awareness and facilitate seamless information flow.
  
• Training and Evaluation: Took an active role in training new operators, conducting thorough training sessions, and evaluating their knowledge and proficiency in handling system operations.
  

NSA-C SIGINT Analyst (PROFORMA)/United States Army, 35S Signals Collection Analyst

• Conducted signal identification and analysis on PROFORMA SOIs, producing reports for the intelligence community.
• Collaborated across intelligence disciplines to ensure fusion and timely dissemination of critical information.
• Detected, acquired, located, and identified foreign electronic intelligence, providing strategic/tactical intelligence.
• Operated signal intelligence equipment, analyzed target communications, and performed basic signal analysis.

Certifications & Classes

• Graduated from Communications Signals Collection and Processing Course (450), mastering basic signal identification and analysis.
• Completed Intermediate PROFORMA Workshop (IPW) for in-depth analysis of PROFORMA signals (NASIC - Wright-Patterson AFB).
• Army Space Cadre Course graduate, possessing basic knowledge of space capabilities.
• PROFORMA Intercept Coordinator (PIC), overseeing mission management for non-voice electronic communications.
• Fusion Analyst with a focus on maintaining situational awareness through collaboration with multiple intelligence agencies.
• Signals Analyst skilled in using multiple intelligence programs to manually exploit PROFORMA SOIs.
• SIGINT Systems Operator, ensuring automatic system processes for timely collection of SOIs.