Kevin Lewis
Oakland Gardens,NY
Summary
Adept at automotive diagnostics and customer satisfaction enhancement, I leveraged my vehicle inspection expertise and effective communication skills at Helms Brothers Mercedes to significantly improve operational efficiency and safety standards. Recognized for exemplary performance, I excel in identifying and rectifying complex mechanical issues, ensuring vehicles meet rigorous inspection criteria.
Overview
27
27
years of professional experience
Work History
Car Inspector
NYCTA
2007.01 - Current
- Implemented preventative maintenance measures on inspection equipment, prolonging its lifespan and reducing costs.
- Reviewed completed vehicle condition reports with inspectors.
- Enhanced customer satisfaction with detailed reports on vehicle conditions and recommended repairs.
- Identified opportunities for improvement in existing processes, leading to more efficient workflows within the department.
- Trained new inspectors, sharing best practices and expertise to improve overall team performance.
- Diagnosed complex mechanical issues, enabling timely repairs and reduced downtime for customers.
- Contributed to a safer community by ensuring inspected vehicles met all safety requirements before returning to the roadways.
- Maintained up-to-date knowledge of industry standards for car inspections, ensuring accurate assessments.
- Performed and documented walk-around inspections.
- Boosted operational efficiency by maintaining clean and organized workspaces for all inspection tasks.
- Collaborated with technicians to address identified issues, resulting in a higher repair success rate.
- Earned recognition from management for exemplary performance in completing thorough car inspections promptly while maintaining a high degree of accuracy.
- Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
Auto Mechanic
Helms Brothers Mercedes
1997.09 - 2007.01
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Protected company reputation by consistently following ethical practices when performing all job duties.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Complied with state vehicle requirements by testing engine, safety, and combustion control standards.
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Updated job knowledge by participating in educational opportunities and reading technical publications.
- Expanded professional skill set through regular attendance at industry conferences, workshops, or seminars, staying up-to-date on emerging automotive technologies.
- Utilized advanced diagnostic equipment to quickly identify issues, resulting in faster repair turnaround times for customers.
- Assisted in increasing shop revenue with upselling recommended services based on vehicle condition or manufacturer guidelines.
- Continuously updated technical knowledge through ongoing training, industry publications, and participation in professional organizations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
High School Diploma -
Thomas A Edison High School
Jamaica01.1980
Skills
- Vehicle Inspection Expertise
- Documentation And Reporting
- Exhaust System Inspection
- Engine Performance Analysis
- Accessory Functionality Check
- Fluid level monitoring
- Transmission Inspection
- Road Test Analysis
- Automotive Diagnostics Proficiency
- Audio and Navigation System Evaluation
- Emissions Testing Familiarity
- Electrical system analysis
- Tire and Wheel Inspection
Timeline
Car Inspector
NYCTA
2007.01 - Current
Auto Mechanic
Helms Brothers Mercedes
1997.09 - 2007.01
High School Diploma -
Thomas A Edison High School
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