Reliable building maintenance professional with broad experience in ensuring cleanliness, safety, and efficient operations. Strong focus on teamwork and achieving results, adapting seamlessly to changing needs. Skilled in general cleaning, minor repairs, and maintaining building security. Known for dependability and effective communication.
Work History
Direct Support Professional, Direct Support Professional 2, Assistant Manager
4 Years 10 Months
YAI | 10.2021 - Current
Developed strategies to enhance workplace efficiency and achieve goals while fostering staff morale.
Participated in recruitment and hiring processes, contributing to team building.
Organize transportation arrangements to appointments.
Coordinated client appointment schedules to improve time management. and organize a schedule.
Arranged transportation for clients to ensure timely arrival at appointments. to appointments.
Concierge/Building Porter
7 Months
Rudin Management | 03.2021 - 10.2021
Coordinated reservations and events, ensuring seamless execution of services for clients.
Managed guest inquiries and provided tailored recommendations to enhance visitor experiences.
Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Maintained cleanliness and order in common areas, ensuring a welcoming environment for residents and visitors.
Conducted routine inspections of facilities to identify maintenance needs and report issues promptly.
Building Porter/Front Desk Concierge
2 Years 10 Months
Strivers Garden | 03.2018 - 01.2021
Coordinated with maintenance teams to facilitate repairs and enhance operational efficiency within the property.
Developed effective communication channels with residents to address concerns and provide timely assistance.
Trained new staff on safety protocols, best practices, and operational procedures to ensure compliance and effectiveness.
Education
Bachelor of Science - Cybersecurity Information Systems
Monroe College | Bronx, NY | 06-2024
GPA: 3.5
Dean's List [2023]
Associate of Science - Computer Information Systems
Monroe College | Bronx, NY | 06-2022
Graduated: Spring 2022
GPA: 3.7
Skills
Building link
Yardi
Door Loop
Conflict resolution
Guest relations
Property management software
Customer service
Certification
Driving Certification
First Aid
Fire Safety
Timeline
Direct Support Professional, Direct Support Professional 2, Assistant Manager
YAI
10.2021 - CurrentRead More
Concierge/Building Porter
Rudin Management
03.2021 - 10.2021Read More
Building Porter/Front Desk Concierge
Strivers Garden
03.2018 - 01.2021Read More
Monroe College
Associate of Science from Computer Information Systems
Read More
Monroe College
Bachelor of Science from Cybersecurity Information Systems
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DSP-2 (Direct Support Professional Lead) at Devereux Advanced Behavioural HealthDSP-2 (Direct Support Professional Lead) at Devereux Advanced Behavioural Health