Work Preference
Summary
Overview
Work History
Education
Skills
Online Profile
Accomplishments
Timeline
OfficeManager
Kevin L Henry, Sr. M.A.
Open To Work

Kevin L Henry, Sr. M.A.

Greensboro,NC

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Inflight Associate/Senior Flight AttendantSenior Pastor

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

HybridOn-SiteRemote
Location: Greensboro, NC
Open to relocation: Yes

Salary Range

80000/yr - 110000/yr

Important To Me

Career advancementCompany CulturePersonal development programsFlexible work hours

Summary

Accomplished professional with vast experience driving business growth and operational excellence. Skilled in developing and executing innovative strategies to increase market share, optimize customer engagement, and enhance customer satisfaction. Adept at leading change management initiatives and establishing new processes to streamline operations and drive business growth.

Overview

27
27
years of professional experience

Work History

Inflight Associate/Senior Flight Attendant

Republic Airways
Carmel, IN
06.2025 - Current
  • Ensured passenger safety through comprehensive pre-flight briefings and emergency procedure demonstrations.
  • Delivered exceptional customer service, addressing passenger needs and resolving issues promptly.
  • Coordinated in-flight operations with crew, ensuring service standards adherence and improving passenger satisfaction.
  • Trained new flight attendants on company policies and safety protocols, promoting customer service excellence.
  • Collaborated with pilots and cabin crew members, ensuring effective communication and seamless operation of all flights.
  • Implemented feedback mechanisms to enhance in-flight experience, utilizing passenger input to tailor services.
  • Provided support to customers by managing incoming communications effectively.

Chairman, Executive Director

Live Life Whole, Inc.
Moss Point, MS
05.2024 - Current
  • Set strategic direction for organization by identifying new opportunities and proactively addressing challenges to drive growth.
  • Sets organization's strategic direction by identifying new opportunities and addressing challenges.
  • Identified and implemented improvements within board structures, increasing operational efficiency and board effectiveness.
  • Identified and implemented improvements within board structures to enhance operational efficiency and effectiveness.
  • Managed 3 RFPs with local municipalities and state governmental agencies to secure funding and resources.
  • Monitored legal requirements to maintain compliance with laws and regulations.
  • Collaborated with organizations facing corporate governance challenges to share insights and best practices through networking events and webinars.
  • Evaluates potential candidates for vacant board positions based on qualifications and experience level.

Senior Pastor

First Missionary Baptist Church
Moss Point, US
01.2021 - 11.2024
  • Led worship services for a congregation of 250 to 350 parishioners.
  • Provided pastoral care through hospital visitation, home visits, counseling, and officiating marriages and funerals, enhancing congregational support.
  • Addressed congregational needs through hospital visitation, home visits, counseling, and officiating marriages and funerals, fostering community connection and support.
  • Guided and supported church purpose through strategic planning and vision development.
  • Coordinated church administration functions, ensuring timely execution of ministry, business, facility, and logistical support activities to enhance operational efficiency.
  • Presented detailed reports to church leadership on strategic planning, ministry achievements, and community outreach initiatives, informing decision-making and future direction.
  • Managed staffing processes by sourcing, recruiting, training staff, and overseeing disciplinary actions and performance reviews.

Director of Sales and Marketing

TYM-2 Fresh Green Organic, Inc
Knoxville, TN
12.2016 - 01.2022
  • Achieved 35% sales revenue growth through innovative marketing strategies and strong client relationships.
  • Developed and implemented sales strategies that enhanced market presence and contributed to revenue growth.
  • Led cross-functional teams to execute integrated marketing campaigns, increasing brand awareness and customer engagement.

Program Director

Emerald Youth Foundation
Knoxville, Tennessee
05.2020 - 03.2021
  • Directed and launched JustLead programs, including strategic services, community outreach, and service projects, aligning with Emerald Youth Foundation's mission; developed curriculum and monitored implementation from inception to completion while managing deadlines and budgets.
  • Oversaw budgeting and resource allocation to ensure optimal program delivery and sustainability.
  • Supervised instructors, program coordinators, teachers, and managers, fostering quality and community involvement while identifying improvement areas to enhance program efficiency; managed incoming calls, proposals, and emails from community stakeholders.
  • Assessed program effectiveness, recommending content, policy, and procedural changes aligned with organizational goals.
  • Reviewed program outcomes to suggest improvements in content, policies, and procedures.
  • Developed budgets for programming and broadcasting activities, monitoring expenditures to remain within budgetary limits.
  • Developed partnerships with community organizations to enhance service offerings and resource availability.

Customer Care Supervisor

Charter Communications- Spectrum
Greensboro, NC
09.2019 - 05.2020
  • Managed administrative operations of 13-20 Tech Advisors in a call center environment with 300+ customer service professionals.
  • Trained customer service team members in handling routine and complex calls, enhancing team competency.
  • Implemented and enforced call management and customer engagement strategies, ensuring quality service across all interactions.
  • Implemented and enforced effective call management and customer engagement strategies, maintaining high service standards.
  • Managed escalated issues to restore brand loyalty and resolve conflicts, enhancing customer retention.

Customer Service Supervisor

Conduit Global
Greensboro, NC
12.2018 - 09.2019
  • Supervised customer service team, ensuring compliance with company policies and fostering a customer-focused environment.
  • Managed customer interactions via phone, email, and letter, and oversaw hiring and dismissal processes.
  • Resolved complex customer issues using conflict resolution techniques.
  • Developed call scripts for agents, resolved 100+ inquiries weekly, gathered customer feedback, analyzed service experience data, and identified areas for improvement.
  • Trained new employees on customer interaction protocols and systems.

Resolutions Desk Supervisor-Flight Attendant-Customer Service Supervisor

American Airlines-PSA Airlines, Legacy Us Airways
US
10.2014 - 12.2018
  • Directed customer service functions, facilitating ticket reauthorization, waiver issuance, fare verification for international and domestic tariffs, and system overrides to improve passenger travel experiences.
  • Provided medical assistance and trained new line flight attendants on company policies and procedures, contributing to enhanced operational safety.

Program Manager

Guilford County Schools- NARIOP
Greensboro, NC
10.2009 - 09.2014
  • Facilitated planning for ongoing support, addressing severe mental health and behavioral issues to improve student well-being.
  • Developed and enforced standardized policies and procedures to ensure consistency across applications.
  • Advocated for at-risk youth in Guilford County Schools as Parent-Student Advocate/Mentor/Community Services Liaison, demonstrating leadership and vision in community engagement.

Operations Manager

Safe Haven Family Services, Inc
Charlotte, NC
02.2005 - 10.2009
  • Coordinated operations activities for effective implementation of clinical services, contributing to improved health care outcomes.
  • Communicated objectives and implemented strategies that enhanced team performance.
  • Applied conflict management techniques to improve customer satisfaction and retention rates.

Vice President

Project Homestead, Inc
Greensboro, NC
07.1999 - 03.2005
  • Developed and implemented business development strategies, resulting in substantial new revenue growth.
  • Launched and promoted products, enhancing brand visibility in target markets.
  • Negotiated key contracts, resulting in reduced company expenses.

Education

Bachelor of Arts - Liberal Arts And Sciences- Communications

North Carolina A&T State University
Greensboro, NC

Master of Arts - Interdisciplinary Studies/ BUS MGT/ Theology

Liberty University
Lynchburg, VA

Ph.D. - Pastoral Counseling

Liberty University
Virginia

Skills

  • Customer service
  • Emergency response
  • Team collaboration
  • Meeting leadership
  • Organizational leadership
  • Staff development
  • Budget management
  • Process improvements
  • Procedural improvements
  • Media relations
  • Governance practices
  • Strategic visioning

Online Profile

WWW: Online Profile

Accomplishments

  • Top Performing Team-Charter Communications 2019-2020, Quarters 4, 1, and 2
  • Mississippi State Senate Resolution (Resolution #36) for Outstanding Community Service, March 2024

Timeline

Inflight Associate/Senior Flight Attendant

Republic Airways
06.2025 - Current

Chairman, Executive Director

Live Life Whole, Inc.
05.2024 - Current

Senior Pastor

First Missionary Baptist Church
01.2021 - 11.2024

Program Director

Emerald Youth Foundation
05.2020 - 03.2021

Customer Care Supervisor

Charter Communications- Spectrum
09.2019 - 05.2020

Customer Service Supervisor

Conduit Global
12.2018 - 09.2019

Director of Sales and Marketing

TYM-2 Fresh Green Organic, Inc
12.2016 - 01.2022

Resolutions Desk Supervisor-Flight Attendant-Customer Service Supervisor

American Airlines-PSA Airlines, Legacy Us Airways
10.2014 - 12.2018

Program Manager

Guilford County Schools- NARIOP
10.2009 - 09.2014

Operations Manager

Safe Haven Family Services, Inc
02.2005 - 10.2009

Vice President

Project Homestead, Inc
07.1999 - 03.2005

Bachelor of Arts - Liberal Arts And Sciences- Communications

North Carolina A&T State University

Master of Arts - Interdisciplinary Studies/ BUS MGT/ Theology

Liberty University

Ph.D. - Pastoral Counseling

Liberty University

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Kevin L Henry, Sr. M.A.