Kevin Lindo
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager, Customer Experience
FedEx Freight
10.2013 - Current
- Leading, managing and empowering freight teams to function effectively to deliver high-volumes of orders while upholding quality, shipping and safety standards in excellence
- Schedule daily delivery routes with strategic, cost- effective planning to ensure customers' freight is received in a timely manner and handled with care
- Maintain positive customer relationships by assisting with rate quotes, scheduling appointments, handling claims and resolving issues
- Cultivates a positive work culture where both employee concerns and corrections are handled promptly and respectfully
- Inspires employees toward growth by training and developing potential leaders
- Also specialized in performing OS & D procedures and compliance, Kronos,
- Inbound snapshot audits, performance reports and serving as backup to
- Operations Manager
- Worked with QAT's to help exceed performance goals.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Partnered with vendors and suppliers to effectively manage and budget.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Helped build and review master service agreements for work eligibility.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Reviewed shift reports to understand current numbers and trends.
- Spearheaded department training for appraisals of new components.
Quality Assurance Supervisor
Shiekh Shoes
02.2012 - 08.2013
- Led and managed quality control and shipping department teams to ensure premium customer satisfaction while processing high volumes of e-commerce orders
- Built brand loyalty by resolving customers' issues and concerns
- Also responsible for modifying online orders, refunding return orders, clerical work and conducting employee evaluations to analyze team performance and encourage growth.
Quality Assurance Lead
Tech Packaging – Frito Lay Repacking Company
06.2008 - 08.2011
- Led and managed assembly line teams to uphold product quality and shipping standards
- Worked directly on assembly line whenever necessary to assist processing high-volume orders efficiently
- Well-versed in working with
- RF scanners, operating forklifts (certified via Tech Packaging), inventory data systems, unloading trucks, and repairing and maintaining various assembly line machines.
Education
Bachelor of Arts - Business Administration And Management
University of Redlands
Redlands, CA06.2012
KL - undefined
Rancho Cucamonga High School
Certificate of Completion R.O.P Law Enforcement - undefined
Academy
Skills
- Account Management
- Inventory Control Processes
- Gathering Supplies
- Greet Guests
- Training Programs
- Promotions Programs
- Customer Experience Improvement
- Continuity Management
- Special Assignments
- Performance Improvement Tracking
- Customer Care
- Call Control
- Call Volume Analysis
Additional Information
- Additional Work Experience Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Operations Manager, Customer Experience
FedEx Freight
10.2013 - Current
Quality Assurance Supervisor
Shiekh Shoes
02.2012 - 08.2013
Quality Assurance Lead
Tech Packaging – Frito Lay Repacking Company
06.2008 - 08.2011
Bachelor of Arts - Business Administration And Management
University of Redlands
KL - undefined
Rancho Cucamonga High School
Certificate of Completion R.O.P Law Enforcement - undefined
Academy
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