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Kevin Lopez
Customer Service / All-around
Colton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work History
HVAC Assistant
Johnson Controls
Jurupa Valley, CA
06.2021 - 07.2021
- Used drills and tools to install, connect and adjust thermostats, humidistats and timers.
- Welding equipment to fabricate, assemble and install ductwork and chassis parts.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems and package units to be shipped to different facilities
- Helped other departments as necessary
Cook
Parmela Creamery
Fontana, CA
08.2020 - 04.2021
- Worked with other employees to assemble cheese to be sent to retailers
- Produced high volume amounts of product with no mistakes
- Cleaned the facility on am monthly basis
- Made sure to properly instruct new employees for their assignment
Safavieh
General Warehouse Employee
Fontana, CA
02.2021 - 02.2021
- Loaded and unloaded merchandise
- Helped categorize based on type of merchandise, coordinated with teammates to ensure a clean working environment
- Assisted in helping other teams when my work was done
Customer Service Representative
Compex Legal Services
San Bernardino, CA
09.2019 - 07.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted with legal document deadlines along with co-workers
Admin
ExactStaff
Rancho Cucamonga, CA
03.2019 - 07.2019
- General customer service with phone calls and messages
- Assisted with database upkeep, purged outdated or files that were not useful
- Worked front desk as needed
- Helped map out problem areas with data spreadsheets for the quotas.
Assembler
Walker Corporation
Ontario, CA
09.2018 - 01.2019
- Assembled components with minimal supervision, exceeding expected project milestones.
- Involved in the completion of car parts including battery clamps, interior motor metal parts for clients such as Tesla, Toyota, etc.
- Helped with training new associates to effectively use machines for the best production available
Office Assistant
Count Of San Bernardino, Child Support Division
San Bernardino, CA
08.2012 - 11.2012
- Assisted in the timely distribution of important documents to be sent to the residents of the San Bernardino county
- Maintained staff directory and company policy handbook for human resources department.
Call Center Representative
Wells Fargo Home Mortgage
San Bernardino, CA
08.2011 - 10.2012
- Provided homeowner’s with proper information on their homes and potential money saving advice
- Updated information as needed on homeowner’s accounts using Wells Fargo’s edge software in a timely fashion
- Customers have been impressed by my friendly tone over the phone and helpful demeanor to solve dilemmas
- Provided mail support to ensure productivity throughout the site and ensure that everyone, even if they are not in my department, are being productive
- Awarded highest ranked in customer service satisfaction through client surveys for multiple months
Barista
Riverside Marriott
Riverside, CA
06.2009 - 04.2011
- Provided hotel customers with a greeting upon arrival and helped to create a friendly and welcoming atmosphere.
- Frequently filled in for positions where an additional employee was needed, or someone had called off
- Supplemented a busy work environment and assisted where was necessary in times of pressure
Education
High School Diploma -
Nueva Vista High School
Jurupa Valley, CA 09.2004 - 08.2008
Skills
Report preparation
Administrative support
Shipping and receiving
Order picking and processing
Assembly and production
Warehouse safety
Heavy lifting
Order fulfillment
Good listening skills
Professional telephone demeanor
Software
Microsoft Excel
Microsoft Powerpoint
Timeline
HVAC Assistant
Johnson Controls
06.2021 - 07.2021
Safavieh
General Warehouse Employee
02.2021 - 02.2021
Cook
Parmela Creamery
08.2020 - 04.2021
Customer Service Representative
Compex Legal Services
09.2019 - 07.2020
Admin
ExactStaff
03.2019 - 07.2019
Assembler
Walker Corporation
09.2018 - 01.2019
Office Assistant
Count Of San Bernardino, Child Support Division
08.2012 - 11.2012
Call Center Representative
Wells Fargo Home Mortgage
08.2011 - 10.2012
Barista
Riverside Marriott
06.2009 - 04.2011
High School Diploma -
Nueva Vista High School
09.2004 - 08.2008