Microsoft Word
Kevin Lopez
Customer Service / All-around
Colton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work History
HVAC Assistant
Johnson Controls
Jurupa Valley, CA
06.2021 - 07.2021
- Used drills and tools to install, connect and adjust thermostats, humidistats and timers.
- Welding equipment to fabricate, assemble and install ductwork and chassis parts.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems and package units to be shipped to different facilities
- Helped other departments as necessary
Cook
Parmela Creamery
Fontana, CA
08.2020 - 04.2021
- Worked with other employees to assemble cheese to be sent to retailers
- Produced high volume amounts of product with no mistakes
- Cleaned the facility on am monthly basis
- Made sure to properly instruct new employees for their assignment
Safavieh
General Warehouse Employee
Fontana, CA
02.2021 - 02.2021
- Loaded and unloaded merchandise
- Helped categorize based on type of merchandise, coordinated with teammates to ensure a clean working environment
- Assisted in helping other teams when my work was done
Customer Service Representative
Compex Legal Services
San Bernardino, CA
09.2019 - 07.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted with legal document deadlines along with co-workers
Admin
ExactStaff
Rancho Cucamonga, CA
03.2019 - 07.2019
- General customer service with phone calls and messages
- Assisted with database upkeep, purged outdated or files that were not useful
- Worked front desk as needed
- Helped map out problem areas with data spreadsheets for the quotas.
Assembler
Walker Corporation
Ontario, CA
09.2018 - 01.2019
- Assembled components with minimal supervision, exceeding expected project milestones.
- Involved in the completion of car parts including battery clamps, interior motor metal parts for clients such as Tesla, Toyota, etc.
- Helped with training new associates to effectively use machines for the best production available
Office Assistant
Count Of San Bernardino, Child Support Division
San Bernardino, CA
08.2012 - 11.2012
- Assisted in the timely distribution of important documents to be sent to the residents of the San Bernardino county
- Maintained staff directory and company policy handbook for human resources department.
Call Center Representative
Wells Fargo Home Mortgage
San Bernardino, CA
08.2011 - 10.2012
- Provided homeowner’s with proper information on their homes and potential money saving advice
- Updated information as needed on homeowner’s accounts using Wells Fargo’s edge software in a timely fashion
- Customers have been impressed by my friendly tone over the phone and helpful demeanor to solve dilemmas
- Provided mail support to ensure productivity throughout the site and ensure that everyone, even if they are not in my department, are being productive
- Awarded highest ranked in customer service satisfaction through client surveys for multiple months
Barista
Riverside Marriott
Riverside, CA
06.2009 - 04.2011
- Provided hotel customers with a greeting upon arrival and helped to create a friendly and welcoming atmosphere.
- Frequently filled in for positions where an additional employee was needed, or someone had called off
- Supplemented a busy work environment and assisted where was necessary in times of pressure
Education
High School Diploma -
Nueva Vista High School
Jurupa Valley, CA 09.2004 - 08.2008
Skills
Report preparation
Software
Microsoft Excel
Microsoft Powerpoint
Timeline
HVAC Assistant
Johnson Controls
06.2021 - 07.2021
Safavieh
General Warehouse Employee
02.2021 - 02.2021
Cook
Parmela Creamery
08.2020 - 04.2021
Customer Service Representative
Compex Legal Services
09.2019 - 07.2020
Admin
ExactStaff
03.2019 - 07.2019
Assembler
Walker Corporation
09.2018 - 01.2019
Office Assistant
Count Of San Bernardino, Child Support Division
08.2012 - 11.2012
Call Center Representative
Wells Fargo Home Mortgage
08.2011 - 10.2012
Barista
Riverside Marriott
06.2009 - 04.2011
High School Diploma -
Nueva Vista High School
09.2004 - 08.2008