Kevin Lopez
Austin
Overview
12
12
years of professional experience
Work History
Logistics Coordinator
Natera
Austin
04.2024 - Current
- Coordinate, monitor and troubleshoot pickup requests with FedEx, DHL, or Courier for Customer
or internal Sales.
• Efficiently and effectively track inbound samples and outbound shipments including proactive
troubleshooting and intervention.
• Demonstrate continuous effort to improve day to day logistics, streamline work flows and work
diligently to provide quality support and build strong vendor relations.
• Monitor and trend courier/vendor performance and provide feedback and solutions for
improvement.
• Identify process improvement opportunities and recommend solutions.
• Execute service strategies and programs for problem resolution.
• Manage to service levels that meet customer and operational needs while achieving department
goals and objectives.
• Collect and trend departmental data; develop proactive actions for related improvement.
• Send daily reports of transit transactions.
• Look for efficiencies and utilize data to recommend system enhancements, process improvements
and potential solutions for company operations.
• Develop and execute business improvement projects to reduce freight cost and improve
transportation functions.
• Primary point of contact for all logistics related issues for internal and external customers. - Coordinated shipment schedules to ensure timely deliveries across various regions.
- Managed inventory levels to support laboratory operations and minimize disruptions.
- Facilitated communication between departments to streamline logistics processes.
Shipping Specialist
Natera
Austin
06.2022 - 04.2024
- Managed shipping, storage, and distribution processes for materials and equipment, ensuring timely delivery.
- Processed outgoing shipments, including labeling, building boxes, and operating pallet jack.
- Picked and packed materials, ensuring order accuracy to meet performance metrics.
- Maintained accurate shipping records and assembled distribution kits to support efficient operations.
- Coordinated with purchasing team to ensure optimal inventory levels of kits and shipping supplies.
- Conducted regular cycle counts to ensure inventory accuracy in shipping area.
- Entered work order information into computer system, approving receipt of orders.
- Troubleshot delivery or pickup issues related to carrier services.
Accessioning Team Runner
Natera
Austin
09.2021 - 06.2022
- Collected and delivered essential samples to laboratories, ensuring timely availability for testing.
- Maintained inventory of supplies, facilitating uninterrupted operations by ensuring stock levels met demand.
- Organized workflow to optimize delivery schedules, reducing potential delays and enhancing overall efficiency.
- Communicated effectively with laboratory staff regarding sample requirements.
- Followed strict safety protocols during sample handling and transportation.
- Assisted team members in preparing materials for testing processes.
- Trained new runners on procedures and safety guidelines effectively.
- Provided support in maintaining a clean and organized workspace consistently.
Customer Experience Agent
Blue Apron
Austin
03.2021 - 09.2021
- Provided empathetic support to customers via phone, email, and chat, enhancing overall customer satisfaction
- Managed 100-150 customer inquiries per shift in fast-paced environment, ensuring timely and effective resolution
- Evaluated unique customer issues to determine tailored solutions, improving individual customer experiences
- Assisted customers in navigating and managing their Blue Apron accounts to enhance their experience.
- Met deadlines consistently while adhering to strict performance metrics in a fast-paced environment.
- Devised creative solutions to problems that arose or escalated.
Payment & Order Support
Volt Workforce solutions at Apple
Austin
12.2019 - 03.2021
- Resolved Payment and Order Support blocks promptly using Apple tools and resources, maintaining tier metrics.
- Assisted customers with inquiries and issues, delivering high-quality customer service.
- Documented resolution measures for issues to enhance communication between online and retail store agents and customers.
Child Watch
YMCA - North Austin
Austin
05.2014 - 03.2021
- Supervised children, ensuring safety and fostering a fun atmosphere.
- Organized engaging games and activities that promoted physical and social skills.
- Checked in & out members and their children, facilitating smooth registration and member onboarding.
- Give tours of the Child Watch facility.
Front Desk Associate
Courtyard by Marriott Austin North Parmer
Austin
07.2017 - 08.2019
- Check in & out guests in a timely manner while making sure any required information is given.
- Resolved guest issues promptly to ensure satisfaction during their stay.
- Answered phone calls, made future reservations, and resolved billing issues.
- Utilized checklist during shifts to proactively address potential guest issues.
- Translated for managers and housekeepers to improve communication and efficiency.
- Tracked guest satisfaction scores to enhance service alignment with company mission.
Education
Former Student - RTF - Radio Television Film - Certification
Austin Community College
Austin, Tx05-2016
Skills
- Inventory management
- Logistics planning
- International logistics
- Shipment tracking
- Shipping documentation
- Warehouse operations
- Customer relationship management
- Proficient with Zendesk
- Data analysis
- Attention to detail
- Bilingual (Spanish and English)
- Customer service
Other
Bilingual (Spanish and English), Proficient with Zendesk, Proficient with Microsoft Word, Proficient with PowerPoint, Familiar with Microsoft Excel, Available upon request
Timeline
Logistics Coordinator
Natera
04.2024 - Current
Shipping Specialist
Natera
06.2022 - 04.2024
Accessioning Team Runner
Natera
09.2021 - 06.2022
Customer Experience Agent
Blue Apron
03.2021 - 09.2021
Payment & Order Support
Volt Workforce solutions at Apple
12.2019 - 03.2021
Front Desk Associate
Courtyard by Marriott Austin North Parmer
07.2017 - 08.2019
Child Watch
YMCA - North Austin
05.2014 - 03.2021
Former Student - RTF - Radio Television Film - Certification
Austin Community College