Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Lopez Avila

Manassas,VA

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Longhorn to enhance guest satisfaction and streamline operations. Skilled in cash handling and time management, I consistently improved service efficiency and cultivated positive customer relationships, contributing significantly to workplace excellence.

Overview

2
2
years of professional experience

Work History

Server

Longhorn
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Togos

Longhorn Steakhouse
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Host

Longhorn Steakhouse
05.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Food Runner

Longhorn
05.2022 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.

Kitchen Staff Member

Longhorn
05.2022 - Current
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

High School Diploma -

Osbourn High School
Manassas
06.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Fast Learner
  • Memory retention
  • Office 365
  • Time management

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Server

Longhorn
05.2022 - Current

Togos

Longhorn Steakhouse
05.2022 - Current

Host

Longhorn Steakhouse
05.2022 - Current

Food Runner

Longhorn
05.2022 - Current

Kitchen Staff Member

Longhorn
05.2022 - Current

High School Diploma -

Osbourn High School

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Kevin Lopez Avila