Kevin Lovett
Shawnee,OK
Summary
Proven leader and efficient Team member with a track record of enhancing efficiency at Defense Logistic Agency and O'reilly Auto Parts. Expert in materials handling and customer relations, boosted customer satisfaction scores by overhauling service protocols. Skilled in forklift operation and fostering team collaboration, consistently prioritize safety and professionalism.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Distribution Process Worker
Defense Logistic Agency
10.2022 - Current
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Maintained compliance with regulations and best practices.
- Counted, sorted or weighed incoming articles to verify receipt of items on requisition or invoices.
- Examined stock to verify conformance to specifications.
- Monitored material handling equipment condition regularly.
- Improved accuracy with diligent monitoring, leading to fewer discrepancies.
Manager
Oreilly Auto Parts
08.2008 - 10.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Spearheaded transition to an ever changing work environment during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Putnam City West High School
Oklahoma City, OKSkills
- Contents Verification
- Shipment Inspection
- Materials Inspection
- Damage Identification and Reporting
- Forklift Operation
- Safety Compliance
- Materials Handling
- Adaptability and Flexibility
- Excellent Communication
- Reliability
- Teamwork and Collaboration
- Workplace Cleanliness
- Loading and unloading
- Problem-Solving
- Time Management
- Attention to Detail
- Organizational Skills
- Customer Relations
- Inventory Counts
- Goal Setting
Certification
- MHE License - April 2023
Accomplishments
- Achieved Store of the Year 2020
- Shawnee Police Department- Certificate of Recognition
Timeline
Distribution Process Worker
Defense Logistic Agency
10.2022 - Current
Manager
Oreilly Auto Parts
08.2008 - 10.2022
High School Diploma -
Putnam City West High School
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