Kevin Lowery
Seven Hills,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Management
Discount Drugmart
05.2010 - Current
- Responsibilities include training employees, enforcement of company policy, and maintaining excellent customer service
- While running the day to day operations, I would ensure that the store was effectively staffed while remaining 10% under the payroll budget
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled day-to-day customer or client questions via telephone or email.
- Store sales exceeding $20 Million annually
- Gained knowledge of company policies, protocols and processes.
- Make precise decisions to control inventory levels
- Limiting out of stock items to less than 2% while consistently increasing annual sales each year
- While overseeing a staff of over 100 employees, training was kept at or below 5% outstanding
- Assisted with onboarding of new employees by providing training and development resources.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Pharmacy Technician
Discount Drugmart
12.2007 - 05.2010
- As a pharmacy technician, I was responsible for assisting the pharmacist in any capacity
- Some of the responsibilities I had included assisting patients, pulling and counting medication, answering phone calls, and data entry
- Verify correct medication was pulled, counted and given to pharmacist to finalize before dispensing to patients
- While pulling medications it was my responsibility to verify quantities on hand were correct and all medications were kept in correct locations and neatly organized
- On a weekly basis I was tasked with ordering and maintaining all pharmacy supplies to verify we never ran out of any vials, bottles, lids, or any paper supplies.
Education
Bachelor of Business Administration - Management Labor Relations
Cleveland State University
Cleveland, OH01.2009
Skills
- Customer Service
- Staff Development
- Staff Management
- Disciplinary Action
- Critical Thinking
- Customer Relationship Management
- Well Spoken
- Detail Oriented
- Regulatory Monitoring
- Manager Coaching and Training
- Staffing Requirements
Timeline
Management
Discount Drugmart
05.2010 - Current
Pharmacy Technician
Discount Drugmart
12.2007 - 05.2010
Bachelor of Business Administration - Management Labor Relations
Cleveland State University
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