Kevin Loza
Santa Ana,CA
Summary
Quality Control Inspector with extensive experience in inspecting products for functionality, appearance, and specifications.
Professional sales specialist with strong background in driving revenue growth and customer satisfaction. Skilled in client relationship management, product knowledge, and strategic sales techniques. Focused on team collaboration, adaptable to changing needs, and committed to achieving results. Known for reliability and consistently meeting sales targets.
Overview
10
10
years of professional experience
Work History
Quality Control Inspector
Collectors Universe
06.2024 - 10.2024
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Driver Specialist
Oreily's Auto Parts
02.2024 - 06.2024
- Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
- Assisted in warehouse operations for streamlined loading and unloading of goods, promoting overall efficiency.
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.
- Attended regular training sessions to stay up-to-date on industry best practices for safe and efficient driving techniques.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
Sorter/Maintenance Technician
Waste Management Company
11.2023 - 02.2024
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Facilitated smooth sorting process, effectively managing flow of items during peak periods.
- Minimized downtime by promptly addressing and resolving sorting machine malfunctions.
- Contributed to waste reduction by correctly sorting recyclable materials from waste.
- Improved team productivity, collaborating effectively in high-volume sorting environments.
Sealing Specialist
Collectors Universe
09.2019 - 09.2023
- Collaborated with co-workers to discuss product sales to maintain inventory of desired items.
- Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs.
- Conducted regular self-assessments of selling techniques and sought feedback from peers or supervisors for continuous refinement of personal approach towards enhanced sales results and client satisfaction levels.
- Analyzed customer needs to suggest products to meet individual demands.
- Leveraged excellent listening skills to understand clients'' needs fully before presenting suitable product options that catered to their preferences.
- Assembled product displays for merchandising and refilled with back stock.
- Repaired high end,high value coins
- parts request and design when working with
suppliers - Assessed customers' needs and interests to best recommend products.
- Conducted inventory management tasks efficiently, ensuring optimal levels of stock availability at all times.
- Trained and mentored new staff members on sealing techniques, product knowledge, and company policies.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Laborer
Precise Personnel
12.2018 - 08.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
Cashier Team Lead
R&M Pacific
01.2018 - 11.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Key Holder Supervisor
Andrea
06.2016 - 01.2018
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Laborer
Decton Staffing
01.2016 - 05.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Cook/Cashier
South Coast Pizza Parlor
04.2015 - 12.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree - Computer Science
Santa Ana College
Santa Ana, CAHigh School Diploma -
Lorin Griset Academy
Santa Ana, CA04-2015
Skills
- Quality Control
- Defect Identification
- Training and mentorship
- Employee Supervision
- Product Sorting
- Speed and Accuracy
- Attention to Detail
- Inventory Control
- Decision-Making Under Pressure
- Vehicle maintenance knowledge
- Goal-Oriented
- Teamwork and Collaboration
Accomplishments
- Supervised team of 12 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Inspector
Collectors Universe
06.2024 - 10.2024
Driver Specialist
Oreily's Auto Parts
02.2024 - 06.2024
Sorter/Maintenance Technician
Waste Management Company
11.2023 - 02.2024
Sealing Specialist
Collectors Universe
09.2019 - 09.2023
Laborer
Precise Personnel
12.2018 - 08.2019
Cashier Team Lead
R&M Pacific
01.2018 - 11.2018
Key Holder Supervisor
Andrea
06.2016 - 01.2018
Laborer
Decton Staffing
01.2016 - 05.2016
Cook/Cashier
South Coast Pizza Parlor
04.2015 - 12.2015
No Degree - Computer Science
Santa Ana College
High School Diploma -
Lorin Griset Academy
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