KEVIN L. SPENCER
General Manager
Tuscaloosa
Summary
Senior Operations & General Management Leader with 20+ years of experience driving revenue growth, team development, and regulatory compliance in high-volume financial services environments. Proven record of growing portfolios, promoting leaders internally, controlling expenses, and delivering consistent profitability. Experienced in multi-unit oversight, performance coaching and risk management.
Overview
22
22
years of professional experience
Work History
General Manager
TitleMax
01.2008 - Current
- Recruit, train, and have promoted 50+ employees into management roles, building a strong internal leadership pipeline
- Lead daily operations with strict adherence to compliance, audit standards, and risk controls in a regulated financial environment
- Oversee the hiring process for new employees, including interviewing and onboarding
- Construct a monthly SWOT analysis to evaluate and enhance performance to achieve company goals
- Reduce and control office expenses to maximize profits
- Driven portfolio growth from $600K to $2M+ through disciplined lending practices, customer retention and collections management
- Continuously maintain a 98% on-time payment rate from customers, resulting in minimal collection debt and efficient cash flow management
- Oversee physical security, cash controls, and risk procedures to ensure safe, compliant operations
- Participate in local marketing initiatives to increase brand awareness
Branch Manager
Enterprise Rent-A-Car
01.2004 - 01.2008
- Led daily operations of one of Alabama’s largest rental branches, overseeing a fleet of 400+ vehicles and a high-volume customer base
- Optimized fleet utilization and vehicle lifecycle management to maximize branch profitability
- Managed full P&L responsibility, including revenue growth, fleet utilization, cost control, and damage recovery
- Built and coached a sales-driven team aligned with Enterprise’s customer service and upsell culture
Education
Bachelor’s of Science - Business & Commerce Administration
University of Alabama
12-2004
Skills
- Operations & P&L Management
- Team Leadership & Talent Development
- Compliance & Risk Management
- Revenue Growth & Portfolio Management
- Budgeting & Expense Control
- Performance Coaching & KPI Tracking
Timeline
General Manager
TitleMax
01.2008 - Current
Branch Manager
Enterprise Rent-A-Car
01.2004 - 01.2008
Bachelor’s of Science - Business & Commerce Administration
University of Alabama