Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kevin Lumanshattuck

Springfield

Summary

Detail-oriented professional with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrates strong adaptability in fast-paced environments, effectively managing pressure and last-minute changes. Recognized for delivering high-quality work swiftly, contributing to the enhancement of the company’s brand.

Overview

25
25
years of professional experience

Work History

IT Support Administrator

OReilly Auto Parts
Springfield
10.2023 - Current
  • Supported users with software, hardware and network issues.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Used Confluence to create and updated tracking documents.

IT Solution Architect

Revival Technology
Addison
03.2018 - Current
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Educated and informed clients regarding company procedures and service offerings.
  • Monitored servers, network connections, firewalls and corporate filters.
  • Set up network profiles, security permissions and file sharing systems.
  • Developed and maintained strong client relationships to ensure delivery of exceptional customer service and problem resolution.
  • Liaised between management and client to address any concerns or issues.
  • Revamped physical systems, including network devices, security controls and wiring.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Helped roughly anywhere from 20 to 30 calls per day.

Contractor

Smart Source Solutions LLC
Irving
05.2009 - Current
  • Company Overview: Smart Source.
  • Project Lead July 2010 Project Highlights WaMu/Chace Branch conversion Position included Server Exchange from old WAMU frame Network to newer Chase Frame network.
  • Managed network user accounts using Active Directory, managing passwords, file rights, security and group accounts.
  • Monitored servers, network connections, firewalls and corporate filters.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Smart Source.

IT Support Analyst I

OReilly Auto Parts
Springfield
03.2021 - 10.2023
  • Supported users with software, hardware and network issues.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Used Confluence to create and updated tracking documents.
  • Handled an average of 25-35 calls daily for customers to resolve their issues and concerns.

Helpdesk Tier 1/ Project Lead

G.E. Security
Salem
05.2006 - 08.2008
  • IT support via telephone, e-mail, and in person, for over 540 end-users.
  • Responsibilities included call escalation, call resolution/troubleshooting, call logging and tracking, and call identification.
  • Supported end-users with products such as MS Office Suites, MS Project, and MS Visio.
  • Other responsibilities included troubleshooting connectivity issues, using call tracking software, and documenting problems.
  • Position included Organizational Trainer for Several new Employee's.
  • Helped implement a new PC migration for over 1800 users over 4 geographic locations.
  • Managed network user accounts using Active Directory, managing passwords, file rights, security and group accounts.
  • Excellent background with Hardware CD-ROM, hard disk drives, floppy disk drives, network interface cards.
  • Good working knowledge of Windows 2000/2003 network environment.
  • Resolved software issues by remote take-over, with software such as Dameware and Net meeting.
  • Supported all data restoration via a company bases program called PC Osmosis.
  • Resolved remote connectivity issues for laptop requiring remote connectivity.
  • Did all warranty and computer maintenance for Dell PC's and Laptops.
  • Tracking of all software and PC's deployed throughout the Salem, Or Arden Hills, Mi, and several California sites.
  • Also was one of the few traveling IT's able to travel and help sites with very little notice.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.

Technical Analyst

U.S. Navy
Everett
07.2000 - 08.2006
  • IT support via the telephone, e-mail, and in person, for over 440 end-users and another 210 remote users.
  • Responsibilities included call escalation, call resolution/troubleshooting, call logging and tracking, and call identification.
  • Supported end-users with products such as MS Office Suites, MS Project, and MS Visio Citrix 1.4.
  • Other responsibilities included troubleshooting connectivity issues, using call tracking software, and documenting problems.
  • Position included Organizational Trainer for Several new Employee's.
  • Managed network user accounts using Active Directory, managing passwords, file rights, security and group accounts.
  • Excellent background with Hardware CD-ROM, hard disk drives, floppy disk drives, network interface cards.
  • Good working knowledge of Windows 2000/2003 network environment.
  • DMS (Defense Messaging System) as the only onsite Certified DMS was responsible for all maintenance of the machine we used to get or messages for what was happening throughout the Navy with our command.
  • LRA it was my job to issue out PKI certifications throughout my command back to the CA.
  • Diagnosis and trouble shoot our local intranet.
  • Help and planning of the Command new Star Topology design with over 340 drops and 3 IDF's with a Fiber backbone switching to a Cat5e relay.
  • Trained multiple Petty Officers in tasks beyond their assigned roles.
  • Helped to develop the new Network Topology we decided to use for a new building from the Backbone all the way through the three different IDF's which were strategically placed 300 feet away from each other to maintain the best connectivity for the network.

Network System Administrator, Message Traffic Handler

US Navy
Everett
07.2000 - 03.2006
  • Developed and maintained thorough knowledge of company departments and compliance programs.
  • Identified potential risk and developed resolution processes.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Maintained hardware and software with new installations, repairs and patches.
  • Evaluated and resolved Defense Message System problems in an efficient manner to minimize downtime.

Information Technician Specialist

Unites States Navy
07.2000 - 05.2002
  • Responsible for over 243 users on a Windows NT network for the U.S. Navy on an afloat command.
  • Also, assisted with attaching Marine forces during their transit to the next destination.
  • Responsible for the help and preservation of a naval vessel while in port and abroad.
  • Responsible for the proper standing and training fellow shipmates with import and underway watch stations.
  • CA official for REDCOM22.

Education

Network Admin/ Support - CCNA, Network Admin/ Support CCNP

North Lake Community College
Irving, TX
03.2015

Associate of Science - General Transfer

North Lake Community College
Irving, TX
01.2015

Associate of Science - Cyber Security

Mt Hood Community College
Gresham, Oregon
03.2013

Skills

  • Microsoft Exchange Server
  • Microsoft Suite
  • Active Directory
  • Analytical skills
  • Antivirus
  • Preventive maintenance
  • User computer maintenance
  • Customer service
  • Account creation
  • Systems analysis
  • Security metrics
  • Remote access support
  • Antivirus and spam
  • Experience support for Dell
  • Cisco
  • IBM
  • HP
  • Blocking
  • Experience with Adtran
  • HP Aruba
  • Data backup and recovery systems
  • Print
  • SonicWall
  • Juniper routers
  • Server maintenance
  • End-user support
  • Expert in Microsoft Suite
  • Superb risk management assessments
  • Interpersonal skills
  • Access control procedures
  • Lan and wan expertise
  • Certificate in LRA (PKI certifying office)
  • Computer operations
  • Adept multitasker
  • Firmware upgrades knowledge
  • Performance testing
  • Security logs
  • VPN configurations
  • Network troubleshooting
  • Server monitoring
  • Helpdesk support
  • Incident resolution
  • Systems evaluation
  • Team collaboration
  • Decision-making
  • Document control
  • Resourceful and analytical
  • Attention to detail
  • Continuous improvement
  • Problem-solving
  • Flexible schedule
  • Vendor management
  • G suite

Websites

Timeline

IT Support Administrator

OReilly Auto Parts
10.2023 - Current

IT Support Analyst I

OReilly Auto Parts
03.2021 - 10.2023

IT Solution Architect

Revival Technology
03.2018 - Current

Contractor

Smart Source Solutions LLC
05.2009 - Current

Helpdesk Tier 1/ Project Lead

G.E. Security
05.2006 - 08.2008

Technical Analyst

U.S. Navy
07.2000 - 08.2006

Network System Administrator, Message Traffic Handler

US Navy
07.2000 - 03.2006

Information Technician Specialist

Unites States Navy
07.2000 - 05.2002

Network Admin/ Support - CCNA, Network Admin/ Support CCNP

North Lake Community College

Associate of Science - General Transfer

North Lake Community College

Associate of Science - Cyber Security

Mt Hood Community College

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