Kevin Luong
Rowlett,TX
Summary
I am currently working towards a Bachelor's in Software Engineering from the University of Texas at Dallas, expected to graduate in June 2026, and I hold an Associate's degree from Dallas College. Proficient in Microsoft Office Suite, and Google Workspace, and familiar with Apple products. I excel in communication, team leadership, and problem-solving. With a strong background in customer service and team sports. I have demonstrated excellence as a tennis coach and barista, receiving multiple awards for outstanding performance. Known for meticulous attention to detail, multitasking ability, and effective conflict resolution, I am passionate about technology and committed to delivering exceptional customer experiences. Fluent in English and Vietnamese, I bring a diverse skill set and a dedication to excellence to any role. .
Overview
6
6
years of professional experience
Work History
Tennis Coach
Rockwall Golf And Athletics Club
Rockwall, TX
08.2022 - 07.2024
- Coach of the Month
- Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damages
- Challenge athletes by consistently using positive reinforcement and offering resourceful criticism.
- Organized and managed tennis clinics, camps, and tournaments, ensuring smooth operations and a positive experience for participants.
- Ensured all players adhered to safety protocols to prevent injuries and promote a healthy training environment.
Barista, Assistant Manager
His Tea
Richardson, TX
08.2018 - 09.2022
- Awarded Employee of the Month (9 Times)
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Handled and resolved customer complaints with professionalism and tact to drive customer satisfaction
- Created superlative teahouse experience through customer service, beverage preparation, and presentation, in-store marketing, thorough cleanliness, and sanitation of space.
- Promoted to Shift Leader at HisTea after only 6 months for exceptional performance
Education
Bachelors in Engineering - Software Engineering
University of Texas At Dallas
Richardson, TX06-2026
Associate in Engineering - Software Engineering
Dallas College
Dallas, TX06.2024
High School Diploma -
Lakeview Centennial High School
Garland, TX06.2022
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Advanced knowledge of Google Workspace (Docs, Sheets, and Slides)
- Familiar with Apple products and operating systems
- Excellent verbal and written communication skills
- Strong team leadership and management capabilities
- Effective in conflict resolution and problem-solving
- Strong attention to detail and ability to multitask
Hobbies and Interest
- Technology Enthusiast: Passionate about exploring the latest technology trends and gadgets, including hands-on experience with various devices and software.
- Customer Service: Enjoy providing exceptional customer service and solving problems for others, with experience in retail environments.
- Team Sports: active participant in a country club's tennis team, demonstrating strong teamwork and leadership skills.
Languages
English
Native/ Bilingual
Vietnamese
Professional
Timeline
Tennis Coach
Rockwall Golf And Athletics Club
08.2022 - 07.2024
Barista, Assistant Manager
His Tea
08.2018 - 09.2022
Bachelors in Engineering - Software Engineering
University of Texas At Dallas
Associate in Engineering - Software Engineering
Dallas College
High School Diploma -
Lakeview Centennial High School
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