Kevin Luten
Deer Park,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Orderly Plumber possessing certification as licensed Journeyman Plumber and Septic apprentice license/Maintenance technician license. Proficient in drainage system repair and custom plumbing systems.
Focused and competent professional with over 15 years of experience in installing and replacing copper and pex water supply lines. In-depth knowledge of Hydro jetting and tankless water heaters. Hardworking and passionate job seeker with strong organizational skills eager to secure position and ready to help team achieve company goals.
Overview
20
20
years of professional experience
1
1
Journeyman plumber license J-50710
1
1
Master plumber license M-45381
Work History
Owner
Chief Plumbing Services LLC
802 Mark Street Deer Park Texas 77536
01.2024 - Current
- Developed and implemented operational strategies to enhance customer satisfaction.
- Managed inventory processes, ensuring optimal stock levels and minimizing waste.
- Established vendor relationships to secure quality supplies at competitive prices.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Led marketing initiatives to increase brand visibility and drive sales growth.
- Trained and mentored staff on best practices for customer service excellence.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Streamlined workflows, improving efficiency in daily operations and service delivery.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Operations Manager
Epic Plumbing
Pearland, TX
03.2024 - 09.2024
- Streamlined operational processes, enhancing efficiency and reducing bottlenecks.
- Led team initiatives to improve service delivery and customer satisfaction metrics.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed training programs for staff, fostering skill growth and team cohesion.
- Analyzed performance data to identify trends, driving strategic decision-making processes.
- Established KPIs for performance tracking, ensuring accountability across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Plumbing Service Technician/Service Manager
Pioneer Plumbing And Septic
Humble, TX
01.2019 - 01.2024
- Increased customer satisfaction by providing efficient and professional plumbing services.
- Resolved complex plumbing issues for clients, ensuring long-lasting solutions and minimal disruptions.
- Installed various plumbing systems with accuracy and attention to detail, resulting in high-quality outcomes.
- Performed regular maintenance on plumbing systems, extending their lifespan and reliability.
- Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
- Collaborated with other technicians to complete large-scale projects on time and within budget constraints.
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
- Installed, repaired and maintained water, gas and sewer systems.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Improved client relations through clear communication regarding project progress updates or changes in scope as needed throughout the duration of a job order assignment.
- Implemented preventative maintenance measures that reduced the likelihood of future system failures or complications for customers.
- Optimized inventory control processes, reducing waste while keeping necessary supplies readily available for technicians during service calls or installations.
Plumbing Service Technician
Nicks Plumbing
Houston, TX
05.2018 - 12.2018
- Increased customer satisfaction by providing efficient and professional plumbing services.
- Resolved complex plumbing issues for clients, ensuring long-lasting solutions and minimal disruptions.
- Installed various plumbing systems with accuracy and attention to detail, resulting in high-quality outcomes.
- Performed regular maintenance on plumbing systems, extending their lifespan and reliability.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
- Collaborated with other technicians to complete large-scale projects on time and within budget constraints.
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Assessed project requirements accurately to provide detailed cost estimates for clients prior to commencing work.
- Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
- Effectively managed project timelines by prioritizing tasks based on urgency and resource availability.
- Implemented preventative maintenance measures that reduced the likelihood of future system failures or complications for customers.
Plumbing Service Technician
Abacus Plumbing, Air Conditioning & Electrical
Houston, TX
02.2012 - 05.2018
- Increased customer satisfaction by providing efficient and professional plumbing services.
- Resolved complex plumbing issues for clients, ensuring long-lasting solutions and minimal disruptions.
- Installed various plumbing systems with accuracy and attention to detail, resulting in high-quality outcomes.
- Performed regular maintenance on plumbing systems, extending their lifespan and reliability.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
- Collaborated with other technicians to complete large-scale projects on time and within budget constraints.
- Utilized industry-specific tools for precise measurements, cutting, and installations of pipes and fixtures.
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
- Effectively managed project timelines by prioritizing tasks based on urgency and resource availability.
- Assessed project requirements accurately to provide detailed cost estimates for clients prior to commencing work.
- Implemented preventative maintenance measures that reduced the likelihood of future system failures or complications for customers.
- Improved client relations through clear communication regarding project progress updates or changes in scope as needed throughout the duration of a job order assignment.
- Enhanced workplace safety standards through active participation in safety training sessions and adherence to established protocols.
Education
GED -
Brenham High School
Brenham, TX05.2006
Skills
- Inventory Management Abilities
- Customer Service Excellence
- Backflow Prevention Expertise
- Continuous Learning Mindset
- Sewer Line Inspection
- Gas Line Knowledge
- Pipe Installation Expertise
- Drain Cleaning Proficiency
- Teamwork and Collaboration
- Plumbing Code Compliance
- Water Heater Servicing
- Fixture Repair Mastery
- Pipe Soldering Techniques
- Problem Solving Aptitude
- Water Softener Installation
- Septic System Maintenance
- Preventative Maintenance Planning
- Video Camera Inspection
- Strong Communication Skills
- Basic Computer Literacy
Certification
- Certified Level 3 Rinnia tankless technician
- Certified level 3 Navian tankless technician
- Licensed Journeyman plumber in state of Texas and Louisiana
- Licensed Septic apprentice and maintenance technician in state of Texas through TCEQ
Timeline
Operations Manager
Epic Plumbing
03.2024 - 09.2024
Owner
Chief Plumbing Services LLC
01.2024 - Current
Plumbing Service Technician/Service Manager
Pioneer Plumbing And Septic
01.2019 - 01.2024
Plumbing Service Technician
Nicks Plumbing
05.2018 - 12.2018
Plumbing Service Technician
Abacus Plumbing, Air Conditioning & Electrical
02.2012 - 05.2018
GED -
Brenham High School